Building Experience Manager

Hines•New York, NY

54d

About The Position

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company's esteemed annual list of the World's Most Innovative Companies, as well as recognition as one of U.S. News & World Report's Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines. As the Building Experience & Events Manager, you will take full responsibility for the experience delivered at your building. You are detail-oriented and excel at managing the day-to-day operations across several areas, selling events and services to clients and third parties, and have a heart for overseeing and executing the delivery of captivating events for your building clients and their guests. You are responsible for the overall budget and operations across spaces, including conference centers, wellness spaces, event venues, and food & beverage outlets. You will be responsible for managing a team and vendors to ensure the overall experience at the building and the delivery of every event is executed flawlessly. Your ability to help develop and implement a plan, manage and inspire teams and vendors, and help build operations around your role will be critical for your success in this role.

Requirements

Bachelor's Degree (or currently enrolled and two years completed) from an accredited institution
Seven or more years of management experience in events, customer service or member relations.
Excels at creating and maintaining positive client relations.
Ability to curate and execute high-end events on a small and large scale.
Excellent attention to detail and follow-through.
Excellent communication skills, both verbal and written.
Ability to diffuse and resolve difficult customer situations.
Effective communication, cooperation, and coordination with the building team, clients and guests.
Demonstrates accountability and assumes responsibility for any action taken, ensuring a positive outcome.
Exchange's ideas, information and opinions with Building Team to improve procedures and programs and/or arrive jointly at decisions, conclusions or solutions.
Ability to work in a high-pressure environment, multitask, and act in a dynamic, problem solving capacity to best serve clients and the team.
Ability to troubleshoot Audio Visual Equipment, Wifi Logins, Printer Setup, and other technology issues in time sensitive situations.
Ability to use Microsoft Office products and technology systems to support operations.
Maintains calm demeanor during events and emergency situations.
Ability to converse with all levels of clients.
Ability to understand and read newspapers, periodicals, journals, manuals to remain conversational and knowledgeable of local news and events.
Ability to operate personal computer.
Ability to talk/answer telephone.
Ability to visually inspect location.
Ability to have flexible hours of work, as some events will be in the evening and/or early morning
Ability to meet highest attendance requirements and punctuality requirements.
Ability to rearrange the configuration of rooms (move tables, plug in equipment, etc.) with the support of the building staff. Ability to arrange decorations, set up tables/flowers/food for special events.
Ability to make aesthetic decisions based on visual perception.
Ability to drive and walk to various locations to purchase needed supplies and materials for special events and presentations.

Responsibilities

Develop an annual calendar for events, activations, and programming for the building, leveraging Hines' tools and resources to create a variety of events and service offerings to engage and support our clients.
Build relationships with the building clients, proactively meeting with them based on appropriate timelines to ensure our services and experiences are customized for their needs.
Oversee all communications with the clients, using all available channels to ensure the clients are aware of the events and services offered throughout the month.
Manage the information flow between the building team, vendors, security, engineering, and the client.
Become the voice of the building with the clients when things go well and when there are issues to overcome-be proactive with your communication and issue resolution.
Manages all amenity spaces, ensuring the spaces are always in top condition and proactively discussing maintenance issues with the property management team.
Provide tours to event prospects and become a consultative resource for them as they make their selection on the right venue for their event.
Oversee the delivery of all paid events across the building, working with your vendor partners to ensure a seamless experience for each event, regardless of the size.
Manage the P&L for all amenity and event spaces, ensuring we are hitting our revenue targets and that expenses are within budget.
Assist with the billing of all clients for events and services, leveraging the building billing and accounting team as needed.
Oversees all catering requests with clients, including setting up catering and beverage services and coordinating with catering companies.
Complies with all written Hines central and regional company policies.
Acts as a team member with all employees of the building staff.
Build a strong community with partners throughout your market and engage with the arts district, local networking organizations, F&B vendors, restaurants, etc.