Senior Building Automation Service Specialist
About The Position
Siemens is seeking a Senior Building Automation Service Specialist to support their Fremont, CA branch, serving the greater San Francisco area. This role focuses on performing tasks related to building automation systems, including service agreement maintenance, projects, and on-call service. The Service Specialist acts as the face of Siemens, helping customers save energy and money while promoting a sustainable future. The role involves executing digitalization and service operations strategies, collaborating with internal teams, adhering to safety and company policies, and performing repairs and system checkouts. The position requires strong customer interaction, documentation, and reporting skills, as well as identifying upgrade opportunities and providing system operation instructions. The role may involve overtime, rotational on-call duties, and occasional overnight travel. The specialist will utilize Siemens technology and devices, work remotely at times, and manage deadlines.
Requirements
- 3+ years of experience performing preventive maintenance and diagnostics of building automation systems
- Demonstrated on-the-job experience with: Open protocols such as BACnet, Modbus, and TCP/IP Ethernet and networking
- Demonstrated on-the-job experience with: Engineering concepts, programming, job start-up and checkout, and troubleshooting
- Ability and willingness to work in a variety of circumstances, including climbing ladders, scaffolds, and high lift equipment, working in ducts, crawl spaces, roofs, basements, above ceilings, and in various conditions
- Must be able to use hand tools, laptop, email, smartphone, and tablet as well as able to carry and move equipment and tools weighing up to 75 pounds unassisted
- Experience with Microsoft Office (Word, Excel, and Outlook)
- Must be able and willing to work overtime and on-call as needed
- Verbal and written communication skills in English
- Must be 18 years of age and possess a valid driver's license with limited violations; must meet eligibility requirements to participate in Siemens' fleet vehicle program
- Legally authorized to work in the United States on a continual and permanent basis without company sponsorship
Nice To Haves
- High school diploma or state-recognized GED
- Specialized skill training/certification
- Experience installing and servicing electronic control or HVAC equipment; 1+ years
- Demonstrated knowledge of building automation systems, PLCs, HVAC, electrical concepts, and building operations
- Engineering and programming (PLC or BMS) background
Responsibilities
- Execute digitalization and standard service operations strategies
- Work with multiple internal service team members including Service Sales, Client Service Managers, Service Coordinators, and RAM Digital Service Center personnel
- Follow safety requirements as outlined by Siemens and customers and successfully complete assigned training as outlined in the training path
- Follow mandatory policies, procedures, and standards, may coordinate with contractors on job sites, maintain tools and test equipment
- Support after hours during on-call rotation, respond to service calls (emergency and on-site) as assigned. Perform repairs as directed on all automation system types
- Responsible for completing service ticket documentation per the policy, follow and maintain preventive maintenance schedules
- Maintain complete and accurate documentation of services performed and generate reports within Siemens tools
- Provide instructions to customer personnel regarding proper system operations and assist with training
- Identify and report system discrepancies, suggest system upgrade opportunities, and may assist in pricing of repairs and upgrades to existing agreement and perform system checkout and startup on projects
- Participate in job site final walk and/or final completion for systems-to-service turnover on assigned jobs perform other duties as assigned
- Develop strong working relationships with internal and external customers, identify needs, and resolve issues
- Work Overtime as needed (Compressed schedule performance can be a factor and will require extended hours to meet commitments)
- Work Rotational On-Call and/or Minimal Overnight Travel
- Use Siemens technology and devices, work remotely, identify and quote deficiency repairs and manage deadlines
Benefits
- Variety of health and wellness benefits
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
