Building Automation and Digital Services Leader

Trane Technologies•Wilmington, MA

6d•Hybrid

About The Position

Trane Technologies seeks a driven Building Automation and Digital Services Leader to lead the growth and fulfillment of our industry-leading Digital Service solutions in our New England Area. This role will lead a team of an Area Service Manager, BAS technicians, and Account Engineer to accelerate digital solution penetration, ensure high‑quality service delivery, and strengthen customer outcomes through data‑driven insights. This leader serves as the area’s subject‑matter expert for digital services and will partner closely with Service Sales Leaders and Regional Digital Business Development Manager to close and fulfill HVAC Controls and Service‑as‑a‑Software (SaaS) opportunities.

Requirements

Bachelor’s degree in Engineering, Business, Technology, or a related field; or equivalent experience.
8+ years of experience in HVAC, building technologies, digital services, or a technical service organization.
Strong understanding of commercial HVAC systems, building controls, or facility operations.
Excellent communication, presentation, and relationship-building skills.
Proven ability to drive growth, enable teams, and lead cross‑functional initiatives.
Influence without direct authority across a highly matrixed organization.
Strategic thinker with the ability to clearly connect customer challenges to digital solutions.
Comfortable discussing analytics, integration, AI-driven optimization, and connected services.
Team-oriented with strong collaboration skills and the ability to influence without authority.
Curious, proactive, and adaptable as digital offerings continue to evolve.

Nice To Haves

Strong understanding of digital service platforms, connected equipment, building automation, and data‑driven service models.
Familiarity with Trane’s product portfolio, mechanical service agreements, controls platforms, and commercial contracting processes.
Prior leadership in sales enablement, service operations, or digital transformation roles.

Responsibilities

Work with Regional Digital Operations Leader and peers across the region to develop and execute strategic business plans to expand the adoption of Trane’s HVAC Controls and Digital Service solutions in assigned markets.
Lead a team of an Area Service Manager, BAS technicians, and Account Engineer to ensure HVAC Controls and Digital solutions are appropriately tailored to meet customer needs and deliver value.
Provide coaching, training, and tools that elevate key stakeholder competency and trust in how Trane delivers customer value through our Digital Solutions.
Partner with area Service Sales Leaders and Regional Digital team to achieve or exceed assigned sales targets, revenue and profit goals, and KPIs.
Ensure successful setup, activation, and ongoing fulfillment of digital services, including remote monitoring, analytics, connected controls, and other platform-enabled/SaaS solutions.
Support issue resolution and escalation management to ensure seamless customer onboarding and experience.
Monitor and analyze market trends, competitive landscape, and customer feedback to identify and recommend new opportunities for innovation or improvement.
Hold monthly business reviews of the Digital business in your area towards growth targets and other KPIs.