Builder Specialties Manager

J.B. Hunt•Loris, SC

About The Position

Under general supervision, this position is responsible for managing the overall timeline and budget of installation projects. This position ensures the delivery schedule is correct and the job site is ready, the delivery order sequence for appliances are those expected by the contractor, and all connections, hook ups, space and size requirements are met. Incumbent must be able to work any shift to satisfy the demand for flexibility of scheduling to ensure operational success. This includes, but is not limited to, day shifts, night shifts and weekend shifts.

Requirements

High school diploma/GED with 4-5 years experience with driving, installing, and installation project management with a High School
Possess a valid driver's license with a clean motor vehicle record as per J.B. Hunt standards
Ability to work outdoors, in the elements, or across multiple shifts including nights and/or weekends if needed
Ability to pass local/state certifications for appropriate installation

Nice To Haves

Ability to fulfill physical requirements (lift/move appliance up to 100 pounds)
Ability to wear appropriate work attire, including all PPE as required by a given job site
Computer skills with Apple products and/or Microsoft programs
Customer service skills
Experience in installation
Experience in the transportation industry
Product installation experience
Experience managing/supervising a team
Experience training others
Knowledge of product installation
Knowledge of local building codes and DOT requirements
Knowledge of parts inventory management
Understanding of relevant product and service SKU’s
Willingness to travel
Willingness to work flexible workdays and hours
Excellent Communication and people skills.
Knowledge in and around construction, installation, customer service and team management should be required.

Responsibilities

Accomplish delivery and installation results by communicating job expectations with the installation teams; plan, monitor, and appraise job results; coach and counsel employees; initiate, coordinate, and enforce installation practices, policies, and procedures
Interact with drivers and installation teams in a professional, timely, and effective manner on site or via phone calls and system messages by building and maintaining a positive attitude to strengthen Employee engagement in order to minimize turnover and improve employee satisfaction and productivity
Previewing job sites to ensure they’re safe and ready for delivery based on the project schedule; collaborate with the customer when launching new projects through site assessment, safety requirements, site readiness, and pre-call scheduling procedure
Identify and resolve any issues in a professional and effective manner required to have a positive outcome
Drive adoption of all JBHT safety requirements including required use of personal protective equipment to ensure safety of self and co-workers
Act as a lead supervisor for JBHT assigned staff at the job site to ensure work is complete, on-time, and damage free
Conduct and review property damage assessment from customer complaints and PD Claims
Ensure the delivery schedule is correct and the job site is ready, the delivery order sequence for products are those expected by the contractor and/or customer, and all products/equipment, layout requirements are met
Verify the order for a project is correct by coordinating with all relevant stakeholders
Manage the training of employees for installation practices, maintain awareness of and communicate proactively any special licensing or training requirements for a given project.
May be required to order installation parts, tools and dolly inventory (daily, weekly, as needed), recover unused parts, and oversee load out to distribute parts and tools
Meet all internal and external requirements regarding auditing and quality assurance processes
Interact with customers in a professional, timely, and effective manner via phone calls and system messages