Builder Services Representative

Pestban

7d•Onsite

About The Position

This position will serve as a Builder Service Representative for builder specific issues/needs. The role involves maintaining a high level of proficiency regarding company services, policies, procedures, and software systems. The representative will process builder transactions accurately and efficiently, apply builder-specific procedures, and provide excellent customer service and support to builders, business partners, and internal stakeholders. Responsibilities include resolving routine inquiries, maintaining accurate records, collaborating with team members, staying informed of updates, and meeting performance expectations.

Requirements

Excellent phone interaction skills and active listening.
Exceptional organizational skills, superb accuracy, and attention to detail.
Outstanding verbal and written communication and interpersonal skills for interacting with customer service, sales staff, Managers, Supervisors, and Team Leaders daily.
Ability to collaborate with other departments to ensure customer satisfaction.
Excellent keyboard and data entry skills.
Strong problem-solving skills.
Ability to learn builder or customer service software.
Positive outgoing team player!
Ability to perform the essential job functions, including meeting qualitative and/or quantitative productivity standards safely and successfully.
Regular and punctual attendance
Must be able to talk, listen, and speak clearly on the telephone and online communications.

Responsibilities

Maintain a high level of proficiency regarding company services, policies, procedures, and software systems.
Process builder transactions accurately and efficiently while adhering to established guidelines and service standards.
Apply builder-specific procedures and requirements to ensure successful transaction completion.
Provide excellent customer service and support to builders, business partners, and internal stakeholders.
Resolve routine builder inquiries and issues, escalating complex concerns when appropriate.
Maintain accurate records and documentation of builder transactions, customer interactions, and issue resolutions.
Collaborate with team members to ensure consistent service delivery and achievement of departmental goals.
Stay informed of updates to services, policies, and procedures and apply changes to daily work activities.
Meet productivity, quality, attendance, and schedule adherence expectations.
Identify and communicate transaction issues, process concerns, or customer-impacting situations to leadership as needed.
Contribute to a positive team environment through professionalism, cooperation, and effective communication.
Perform other duties as assigned.