Builder Service Specialist
About The Position
Banko Overhead Doors, Inc., is seeking a relationship-oriented individual to join our Builder Services team in a builder account services role. Ideal candidates enjoy interacting with other people, are creative and have high follow-up skills. This role requires someone who thrives working in a fast-paced environment, that is organized and able to handle multiple tasks and work well in a team environment. This is not an entry level position! Banko Overhead Doors, Inc., has served the garage door needs of West Central Florida and surrounding areas for over 35 years and is dedicated to providing its customers the highest quality products and services available. We provide education and training to ensure each person and company division is armed with the best tools in the business. With a career at Banko Overhead Doors you become part of a team that’s recognized for their commitment to customer service.
Requirements
- Associates Degree or equivalent experience in the customer service or account management field (3-5 years).
- Strong communication skills.
- Relationship builder with a positive, go-getter attitude.
- Must be able to work in high pressure situations.
- Must be a team-player and able to take direction.
- Highly motivated and results oriented.
- Strong organizational skills.
- Ability to use good judgment in performing conflicting demands and managing priorities.
- Strong initiative with an ability to seek out relevant information prior to making timely decisions.
- Must have full understanding and proficient use of Microsoft Office Suite.
- Minimum typing speed of 50 WPM.
- Must pass a pre-employment background check.
Responsibilities
- Support, management, and main point of contact of assigned builder accounts.
- Setting and achieving positional goals for accounts.
- Handling high level complaints and concerns.
- Answering high volume calls.
- Working with co-workers and management team to stay up-to-date with products.
- Perform confirmation pre-calls for delivery and installation.
- Support efforts by all members of Banko Doors to continuously improve departmental and company performance.
Benefits
- Full-Time hours with competitive pay.
- Full benefits (medical, dental, 401k, PTO, Holiday pay, Cell phone).
- Opportunity for growth.
- Positive work environment and team-oriented company culture.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
1-10 employees
