Builder Scheduling Coordinator

MasterBrand, Inc.•Charlotte, NC

2d•Onsite

About The Position

The Generalist position plays a key role in servicing our customers. The position is responsible for ensuring that all field tasks are scheduled and completed on-time to meet the needs of our customers, maintaining warehouse inventory controls, and ensuring Customer invoices are completed on time.

Requirements

Superior service attitude.
Ability to nurture long-term relationships.
Attention to details, accuracy.
Strong written and verbal communication skills. Ability to communicate with all levels of skilled trades and customers.
Self-motivated and team oriented
Ability to work in a fast-paced team environment and handle multiple priorities.
Ability to follow existing guidelines and establish improved procedures.
Experience using computer programs including Excel and Microsoft Word
Ability to define problems, collect data, establishes facts. and draw conclusions
Ability to read, analyze, and interpret general business information, documents, and regulations in the English language.
Computer literacy, including experience using Microsoft Office software programs, such as Microsoft Word and Excel.
Ability to handle stressful situations while remaining calm.

Nice To Haves

Previous AS400 and Salesforce experience is preferred.

Responsibilities

Manage service center warehouse inventory accuracy.
Maintain safety stock level of critical path trim/parts items in inventory.
Ensure all inventory transactions are processed timely.
Dispatch FSR’s, Service Technicians, and Installers daily ensuring field efficiency and confirming dispatched work is completed.
Assist in Scheduling Warranty Service Appointments.
Scheduling all field appointments utilizing Salesforce.
Confirm and stage parts for technicians.
Backup Customer Service as needed.
Responsible for all invoicing.
Follow up with Installers and Service Technicians on any missing work debriefs from previous day.
Update 3PL systems with schedule changes. Send required delivery reports to 3PL confirming delivery.
Transship release all orders to invoice Customer.
Keep track of construction schedules through verbal, electronic, or hard copy communications with the superintendent. Accumulate schedules as specifically required by the Builder on a regular basis to keep up with any changes and ensure alignment in Salesforce.
Other duties, incidental or regular, may be assigned at management’s discretion.