Customer Service Associate
Safe Haven Security Services, LLC.•Kansas City, MO
•Remote
About The Position
Safe Haven Security is seeking a Builder Sales Support Admin (BSS Admin) to join our organization. As a BSS Admin, you will play a crucial role in supporting the division’s sales through handling call traffic and managing the resolution and maintenance of finalized customer accounts. This role is 100% remote, and its primary duties will include taking calls and other administrative duties as assigned for the Builder Concierge Sales team.
Requirements
- Exceptional communication and de-escalation skills
- Proven ability to work independently in a remote environment
- Proficiency in Microsoft Office Suite
- Self-motivated and a dedicated and disciplined mindset
- Proficiency in working independently as well as collaboratively within a team
- Proven ability to stay organized
- Reliable high-speed internet with a minimum download / upload speed of 500 Mbps to support video conferencing, system tools and call quality.
- High School diploma or equivalent
- Prior customer-facing experience
Responsibilities
- Engage with customers to facilitate the maintenance of accounts and guiding call traffic
- Maintain a streamlined workflow for managing tickets, voicemails, reports, and call queues
- Serve as an authentic voice to help resolve our customers’ needs
Benefits
- Weekly pay
- Comprehensive paid training
- Annual bonus potential
- Paid Time Off (PTO) program and paid holidays
- Medical, Dental, Vision, 401k, and Life Insurance Coverage
- Employee Assistance Program (EAP)
- Career Development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
