Build & Release Support Engineer | CI/CD

Virtasant•Austin, TX

18h•Remote

About The Position

The Build & Release Support Engineer provides high-impact technical support for the customer’s build, release, and CI/CD systems, which every developer depends on to ship software. This role is deeply developer-facing and centers on build pipelines, software supply chain workflows, and release tooling. You will help engineers resolve blockers across tools like Maven, Java build systems, Docker, Spinnaker, Artifactory, and Jenkins. Success depends on strong troubleshooting skills, clear communication, and the ability to manage multiple threads and tickets in parallel. You will be the front line, ensuring developers can deliver reliably, safely, and at high velocity. The work will maintain high developer velocity and minimize disruption across global engineering teams.

Requirements

Git proficiency
CI/CD tooling expertise (Jenkins, GitHub Actions, GitLab CI, etc.)
Build & Release engineering fundamentals
Maven and Java build tooling
Understanding of software supply chain lifecycle
Comfort supporting Artifact repositories (Artifactory, Nexus, etc.)
Experience with Spinnaker or similar deployment orchestration
Strong troubleshooting ability
Clear written and spoken communication
SDLC understanding
Unix command-line proficiency
Linux command-line proficiency
Scripting (Python/Bash)
Container knowledge (Docker/Kubernetes)
2–5 years in Build/Release Engineering, DevOps, SRE, or software development
Strong troubleshooting skills
Clear communication skills
Strong linux skills, scripting, Git, and containers
Solid Linux/Unix experience
Experience with build tools (Maven/Gradle), containers, and artifact management systems

Nice To Haves

Monitoring tools (Prometheus/Grafana)
Prior SRE experience

Responsibilities

Manage Slack threads and tickets (roughly 50/50)
Triage build failures, broken pipelines, dependency issues, and configuration errors
Provide fast, accurate context before escalating
Handle multiple interactions in parallel without losing track
Diagnose complex build, packaging, or artifact problems independently
Investigate issues involving Maven builds, Java compilation, Docker images, Artifactory repos, Jenkins jobs, and Spinnaker pipelines
Provide structured guidance throughout incidents
Complete a thorough analysis before escalating
Gather all required details upfront to reduce back-and-forth
Produce clean, high-quality escalation tickets that downstream teams can act on immediately
Maintain and refine FAQs and internal documentation
Create problem–solution one-pagers for recurring issues
Document newly solved problems instinctively and thoroughly