BUFFET HOST/HOSTESS

MOUNT AIRY CASINO RESORT•Mount Pocono, PA

39d•Onsite

About The Position

Immediately greets and seats guests with a smile and initiates the execution of the “great service experience”. All duties are to be performed within the guidelines of the Mount Airy Casino Resort’s policies and procedures, Internal Control Standards and objectives. Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount. Serves as a leader for employees while fostering teamwork, employee morale, motivation and open communication. Performs “satisfaction checks” when not seating guests. Oversees duties performed by the Bus Persons to ensure fast and efficient turnaround of tables. Entertains guests and creates a fun-filled environment by circulating throughout public areas of the facility as assigned. Helps to maintain and enhance a safe, secure and comfortable environment for our guests and employees. Maintains knowledge of all menu items and other pertinent information regarding the outlet. Promotes Mount Airy Casino Resort and acts in a professional and courteous manner. Exhibits a positive, outgoing personality. Performs “station” and “side work” checks, voids checks as directed by policy and assists with administrative duties as assigned. Ensures that all aspect of the assigned outlet contributes to 100% guest satisfaction. Demonstrates excellent customer relations skills and ability to market the outlet to the preferred guests. Promote uniqueness of food and beverage service. Ensures adherence to all Board of Health standards. Ability to interact and coordinate work with other departments. Has full knowledge and application of employee handbooks. Can be flexible of work, shifts and duties, in accordance with business needs. Presents oneself as a credit to Mount Airy Resort Casino and encourages other to do the same.

Requirements

Two Year College degree required in related hospitality field or equivalent experience.
Minimum 3 years food and beverage management equivalent with extensive experience in a Gourmet Restaurant.
Some tableside service knowledge.
Some knowledge of wine pouring.
Ability to develop, train and educate staff.
Ability to work as a team member.
Ability to produce best demonstrated practices and results to be used company wide.
Must be a minimum of 18 years of age or older upon employment.
Must have limited Info-Genesis or Micros experience and some degree of food production experience.
High school diploma or its equivalency required.
Must possess excellent communication skills.
Ability to write routine correspondence and to speak effectively to the public, employees and customers.
Must have the ability to deal effectively and interact well with the customers and employees.
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
Must be able to work in an environment where smoking is permitted.
Must be able to stand, walk, and move through all areas of the casino.
Must be able to lift at least 20 lbs.
Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.
Must be able to stand, walk and move through all property areas.
Must be able to stand or sit for long periods.
Maintain physical stamina and proper mental state of mind to work under pressure in a fast paced environment and effectively deal with guests, management, employees and members of the business community.
Adequate manual dexterity, including hand and wrist movement to operate office equipment and perform light lifting.
Must be able to read, write, speak and understand English.
Must be able to respond to visual and aural cues.
Work nights, weekends, holidays, and special promotions as required.
Employment is contingent upon a favorable outcome of a background investigation, drug screening, and prior work experience.

Nice To Haves

Previous customer service experience preferred.

Responsibilities

Greets and seats guests with a smile.
Initiates the execution of the “great service experience”.
Performs “satisfaction checks” when not seating guests.
Oversees duties performed by the Bus Persons to ensure fast and efficient turnaround of tables.
Entertains guests and creates a fun-filled environment by circulating throughout public areas of the facility as assigned.
Helps to maintain and enhance a safe, secure and comfortable environment for our guests and employees.
Maintains knowledge of all menu items and other pertinent information regarding the outlet.
Promotes Mount Airy Casino Resort and acts in a professional and courteous manner.
Performs “station” and “side work” checks, voids checks as directed by policy and assists with administrative duties as assigned.
Ensures that all aspect of the assigned outlet contributes to 100% guest satisfaction.
Demonstrates excellent customer relations skills and ability to market the outlet to the preferred guests.
Promote uniqueness of food and beverage service.
Ensures adherence to all Board of Health standards.
Ability to interact and coordinate work with other departments.
Has full knowledge and application of employee handbooks.
Can be flexible of work, shifts and duties, in accordance with business needs.
Presents oneself as a credit to Mount Airy Resort Casino and encourages other to do the same.