Buffet Ambassador | Kea Lani Restaurant | Casual

AccorHotel • Wailea-Makena, HI

8d • Onsite

About The Position

As the Buffet Ambassador, you will be responsible for greeting and welcoming guests to the buffet room in a friendly and professional manner. Your role involves monitoring and maintaining the quality, sanitation, and food safety standards of both hot and cold buffet stations. You will serve guests with a positive attitude, prioritizing their requests and acting as a front-line ambassador for the department. A full understanding of buffet items, their contents, and recipes is essential, representing a high standard of excellence. Your attention to detail, sense of urgency, and knowledge of our Food & Beverage offerings will ensure guests feel unique and valued.

Requirements

• Previous experience in Food & Beverage is an asset.
• Previous experience in a luxury hotel environment desirable.
• Good communication skills, both verbal and written.
• Ability to read and write to facilitate the communication process.
• Tuberculosis (TB) Clearance required.
• Food Safety Certification or ServSafe Certification required.
• High School diploma (or equivalent) and/or vocational training is an asset.
• Must be in possession of identification proving authorization to work in the United States as defined in the Immigration Reform and Control Act of 1986 (IRCA).
• Must be legally eligible to work in the United States.

Nice To Haves

• Previous experience in a luxury hotel environment desirable.

Responsibilities

• Properly greet and acknowledge guests in a friendly and welcoming manner upon entering the buffet room.
• Monitor and maintain hot and cold buffet stations, ensuring quality standards, sanitation, and food safety.
• Serve guests with a professional, friendly, and positive attitude, prioritizing guest requests.
• Act as a front-line ambassador for the department, possessing full knowledge of buffet items, contents, and recipes.
• Check buffet stations for necessary equipment and set up, including ice, dishes, and utensils, ensuring all stations are operational and music is at an appropriate volume before opening.
• Assist guests with inquiries about buffet items in an informative and helpful way.
• Maintain and clean buffet stations and utensils, replenishing as needed.
• Expedite all buffet food replenishments from the main kitchen to the Kea Lani buffet room, following presentation standards.
• Ensure that temperatures of all hot and cold items in the buffet room are at the proper temperature for consumption, adhering to State of Hawaii & EHC food handling safety standards.
• Maintain consistent communication with the kitchen team to ensure timely food item replenishment.
• Ensure overall cleanliness and maintenance of the buffet exceeds expectations.
• Adhere to LQA, State of Hawaii & EcoSure food handling safety standards.
• Organize time to complete all side work according to shift demand.
• Maintain an atmosphere of aloha spirit by providing engaging, personalized, timely, and efficient service to guests.
• Focus attention on anticipating guest needs, remaining calm and courteous at all times.

Benefits

• Comprehensive benefits package (Medical, Vision and Dental)
• Extended benefits like Basic life insurance, TDI and Long-Term Disability for regular Full-time and Part-time employees
• 401(k)
• One complimentary duty meal for all employees that work more than 6 hours per shift
• Food & Beverage discount at Fairmont Kea Lani (venue specific and discount may vary)
• Wellness Offerings
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop talent and grow within the property and across the world
• Ability to make a difference through Corporate Social Responsibility activities

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED