Budtender Outreach Representative

Quality Roots • Royal Oak, MI

18h • Onsite

About The Position

Quality Roots, a leading name in Michigan's recreational cannabis industry, is seeking a Budtender Outreach Representative. This role is crucial for reconnecting with lapsed customers, understanding their reasons for leaving, and demonstrating the value Quality Roots offers. Unlike typical call center jobs, this position focuses on building relationships through personalized conversations, leveraging customer data to make interactions meaningful. The representative will manage a daily call queue within a custom CRM, logging all interactions and tracking outcomes. This is a unique opportunity in cannabis retail, emphasizing genuine customer service and relationship building over high-pressure sales tactics.

Requirements

• Prior experience in retail sales, hospitality, or customer service.
• Cannabis knowledge.
• Confidence in using POS systems.
• Excellent communication and interpersonal skills.
• A proactive mindset and the ability to work in a fast-paced, team-oriented environment.
• Willingness to learn and grow with the company.
• Must be at least 21 years old.
• Able to pass a background check.
• Experience in cannabis retail, customer service, or outbound calling.
• Comfortable on the phone and able to handle rejection professionally.
• Strong listening skills.
• Reliable and self-directed, able to hit daily targets.
• Detail-oriented in logging calls and maintaining the queue.

Nice To Haves

• Experience in cannabis retail.
• Passion for cannabis and customer service.
• Experience going the extra mile for customers.

Responsibilities

• Manage a structured daily call queue within the company's custom CRM.
• Contact lapsed customers to understand their reasons for leaving.
• Re-engage customers by highlighting the value and offerings of Quality Roots.
• Serve as a customer service touchpoint in every call.
• Offer personalized promotions when appropriate, with a focus on relationship building.
• Log all calls and track outcomes accurately.
• Maintain a clean and organized call queue.
• Provide feedback on the outreach system and customer interactions.

Benefits

• Employee Discounts on premium cannabis products
• Ongoing Education & Training
• Career Growth Opportunities
• Supportive, Inclusive Culture
• Flexible Scheduling
• Optional Health Benefits (medical, dental, vision, critical illness, accidental illness insurance) after 90 days
• Paid training on proprietary CRM system and call program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed