BSOS - Electronic Flight Bag (EFB) Program Support

BLUEFORCE INC•Abilene, TX

8d•Onsite

About The Position

BlueForce Inc. is seeking candidates with Electronic Flight Bag (EFB) experience to support the Bomber Squadron Operations at multiple locations within Air Force Global Strike Command (AFGSC) including Barksdale AFB, LA; Minot AFB, ND; Whiteman AFB, MO; Dyess AFB, TX; and Ellsworth AFB, SD. This position is subject to contract award. The role involves managing the Wing/Ops Group EFB Program in accordance with AFGSCI 11-270 and Baseline Configuration announcements, serving as the Wing/Group EFB manager and liaison with the AFGSC EFB Program Manager. Responsibilities include ensuring accurate and up-to-date EFB Manager appointment letters, performing maintenance, upgrades, patching, and restoration functions, and managing administrative access to various EFB management consoles and software. The position requires coordination with technical order distribution officers, squadron EFB managers, and Stan/Eval representatives to ensure all EFB standalone computers have appropriate and up-to-date electronic publications and Flight Information Publications (FLIP). This includes Technical Orders, Currency of Directives, Flight Crew Information Files (FCIF), and Special Interest Items. The role also involves managing flight publications across digital platforms, updating EUSAs, and informing aircrew of updates. System administration using BlackBerry Unified Endpoint Management Software (BBUEM) or future designated MDM software is a key responsibility, including configuring, tracking, issuing, resetting, updating, and maintaining the EFB program at a Wing level, managing user accounts, tracking lost or stolen EFBs, and ensuring unit compliance through device audits. Management of the Foreflight administration account, including adding/deleting accounts and educating subordinate managers, is also required. The position entails managing commercial internet services for EFB connectivity, acting as the primary contact with internet service providers (ISPs), and coordinating repairs. Additionally, the role involves working with the Resource Advisor to establish sustainment costs and maintain inventory of EFB equipment, serving as the equipment custodian, and managing the decommissioning of obsolete equipment. Distribution and inventory of hardware refresh EFB equipment, enrollment into AFGSC’s Device Enrollment Program (DEP) and MDM software, and identifying/addressing EFB requirements and concerns are also part of the duties. Monitoring tech releases and iOS software updates, utilizing Microsoft Teams and SharePoint for program management and communication, and engaging in future EFB capability discussions are expected. The role requires generating EFB Audit Reports and EFB Sustainment Reports, as well as conducting Stan Eval specific administrative duties.

Requirements

US Citizen
Active Secret Clearance
Must possess working knowledge of iOS and MacOS
A minimum of two (2) years of Microsoft suite experience and ability to manage SharePoint and Microsoft Teams applications.
Knowledge and understanding of national, DoD, and U.S. Air Force statutory and regulatory policies, directives, and procedures relating to logistics and operations activities.
Ability to gather, assemble, and analyze facts, draw conclusions, conduct analysis, devise recommended solutions, and package the entire process in briefings, papers, or reports suitable for executive use and decision-making.
Skill in oral communications is necessary to inform the leadership of program changes, to make presentations to management of a complex nature, and to lead and serve effectively on process teams.
Skill in written communications to allow effective articulation of assigned tasks and publication of new and updated products.
Experience navigating Non-Classified Internet Protocol Router (NIPR) and Secret Internet Protocol Router (SIPR) type IT systems.
Must be able to work in a team environment and independently with limited supervision all while developing and maintaining interpersonal relationships.

Nice To Haves

(2) years of IT experience/device management is desired.

Responsibilities

Manage the Wing/Ops Group EFB Program IAW AFGSCI 11-270 and Baseline Configuration announcements.
Serve as the Wing/Group EFB manager and liaison with AFGSC EFB Program Manager AFGSC/A3TV.
Serve as Primary Wing EFB Program manager along with designated alternate EFB Program manager.
Ensure EFB Manager appointment letters are accurate, up to date, and submitted to AFGSC/A3T EFB Workflow email organizational box.
Ensure squadron EFB Manager appointment letters are generated, archived, and forwarded to the EFB Workflow email.
Responsible for all maintenance, upgrades, patching, and restoration functions that cannot be handled at the squadron level.
Authorized to have the administrative passcode for the mobile device management (MDM) administrator console, Foreflight admin, and designated as local administrator for all Exclusive Use Stand-Alone (EUSA) computers.
Coordinate with Stan/Eval Technical Order Distribution Officer (TODO), squadron EFB Managers, and Stan/Eval representatives to ensure all EFB standalone computers have appropriate and up to date electronic publications and Flight Information publications (FLIP): Technical Orders, Currency of Directives, Flight Crew Information Files (FCIF), Special Interest Items and any other applicable information as determined by 2 OG Chief of Stan/Eval.
Ensure flight publications are standardized and available across EFB EUSA and digital platforms to include Group SharePoint sites and Shared drives.
Update EUSAs using wireless, hard drive, or CD/DVD; and send emails to inform applicable aircrew of any updates to flight publications or EFB/standalone procedures, processes, or issues.
Serve as the EFB system administrator using BlackBerry Unified Endpoint Management Software (BBUEM), or any future designated MDM software.
Ensure appropriate training certificates and requirements are completed to be able to effectively use BBUEM to configure, track, issue, reset, update, and maintain the EFB program at a Wing level.
Tasks include but are not limited to adding and removing user accounts, tracking lost or stolen EFBs, and ensuring unit compliance via device audits.
Manage Foreflight administration account to ensure access to Foreflight services.
Add and delete accounts on Foreflight and educate subordinate (squadron level) EFB program managers on EFB configuration for worldwide FLIP use.
Manage commercial internet services (WiFi) required to support EFB connectivity.
Maintain primary contact between Group units and internet service provider (ISP).
Relay internet connectivity problems to internet service provider (ISP) and schedule repair or service work to establish and maintain unit network connectivity.
May have to escort and accompany ISP technician through base-facilities on a recurring basis.
Work with appropriate Resource Advisor to establish sustainment cost and maintain necessary inventory of EFB equipment, including but not limited to: Exclusive Use Stand-Alone (EUSA) computers, personal battery-life extenders, touch-screen gloves, Lind charging systems, faraday bags, lithium fire-bag kits, mounting solutions, external hardware (charging cables, cords, disc drives, approved hard drives, storage cases, protective cases etc.)
Report sustainment cost in annual group budget processes.
Serve as equipment custodian for all EFB equipment within Operations Group.
Maintain accountability and tracking of devices using inventory processes and software.
Responsible for the decommissioning of obsolete equipment via appropriate channels to include: Information Technology Equipment Custodian (ITEC) and Defense Utilization and Marketing Office (DRMO).
Responsible for distribution and inventory of “hardware refresh” EFB equipment.
Inventory and enroll each device into AFGSC’s Device Enrollment Program (DEP) and MDM software, ensuring devices are enrolled prior to operational use.
Identify, address, and elevate EFB requirements and concerns to leadership and the AFGSC/A3T.
Monitor tech releases and iOS software updates/news to anticipate and develop a mitigation plan for obsolescence within the EFB program.
Utilize and monitor Microsoft Teams EFB Program Manager Site for announcements and discussions within the EFB program.
Use Microsoft Teams and SharePoint sites to maintain situational awareness, manage user profiles, assign training to new EFB managers, and liaise with AFGSC/A3T EFB Manager.
Engage in future EFB capability discussions and plans as required by Operations Officer or delegate. (i.e., EFB integration into operational systems, connectivity expansion, sustainment forecasting etc.)
Generate the following reports/forms as required: EFB Audit Report EFB Sustainment Report
Conduct Stan Eval specific administrative duties