BSO Supervisor

Menzies Aviation•Denver, CO

13d•Onsite

About The Position

The Baggage Service Supervisor will have primary oversight of the fast-paced airport baggage service environment providing quality customer service, coordinating and handling customer baggage check-in and misplaced/lost baggage claims, provide reports to carriers, and assist customers with travel information. This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct.

Requirements

Must be at least 18 years of age
Must pass pre-employment drug screen
Ability to proficiently read, write and speak English
Excellent communication skills
Must have a positive, can-do, upbeat personality
Able to remain calm under pressure
Must excel in time management skills and require minimal supervision
Able to stand for long periods of time at the ticket counter and gate check-in areas
Must be comfortable lifting 70lbs
Must pass FBI background check and obtain US Customs seal
Must be available and flexible to work variable shifts including weekends and holidays
Advanced Computer Skills Required
Must have a high school diploma, GED or six months’ work experience as Passenger Service Agent
Prior Airline Passenger Service/Baggage Service experience required.

Nice To Haves

Prior Customer Service experience strongly preferred

Responsibilities

Promptly handle all baggage service complaints with a focus on positive resolution
Responsible for staff scheduling, leadership development and employee accountability
Ability to read IATA tickets to determine flight departure times and connecting carriers
Oversee screening of all interline passengers prior to placing bags on the interline return belts
Ensures baggage tagging is correct
Direct and assist passengers with mis-checked or short checked bags
Oversee the handling of misplaced/lost baggage claims and provide reports to Carriers
Evaluates customer’s need concerning airline locations
Ensure the safe and secure operations, in accordance with the highest possible standards of health, safety, security and all government statutory requirements
Required to attend the mandatory training imposed by the Company and Airlines as per job role
Perform as a mentor to other employees
Provide training to employees in accordance with Company and Airline standards
Conduct shift briefings to ensure staff is organized and well informed
Fill in at the gates or ticket counter when needed.
Perform other duties as assigned