BSO Liaison

CBRE Government & Defense Services•,

52d•$80,000 - $100,000•Hybrid

About The Position

The AP/AR BSO Liaison serves as the primary operational connection between CBJJ and the CBRE Business Services Organization (BSO). The role is responsible for ensuring timely, accurate, and compliant processing of accounts payable and accounts receivable, resolving issues proactively, supporting month-end close, and driving continuous improvement across all AP/AR workflows. This position also plays a key role in supporting the upcoming transition from JAMIS to Deltek Costpoint. Strong organizational and communication skills are required to coordinate with onshore and offshore teams, including BSO teams located in Manila.

Requirements

Proficiency with ERP systems such as JAMIS and Deltek Costpoint.
Strong analytical skills with high attention to detail.
Ability to manage competing priorities under tight deadlines.
Exceptional communication skills across multiple teams and time zones.
Ability to support system transitions, including testing and documentation.
Proactive problem-solving ability.
Strong organizational and follow-up skills.
Customer-service mindset.
Ability to bridge communication gaps between onshore and offshore teams.
Continuous improvement focus.
Advanced coordination and documentation skills for ERP transition activities.

Nice To Haves

3+ Years experience in Accounts Payable (AP), Accounts Receivable (AR), shared services, or financial operations.
3 + years of experience in Accounts Payable (AP), Accounts Receivable (AR), shared services, or financial operations.
3 + years experience coordinating with offshore teams.

Responsibilities

Monitor all AP and AR transactions processed by BSO teams (including Manila) to ensure timeliness, accuracy, and compliance.
Track, investigate, and escalate delays, exceptions, or recurring errors across vendor payments, invoices, and cash application.
Serve as the daily operational liaison between CBJJ Finance, BSO processing teams, and internal stakeholders.
Coordinate month-end close tasks, including reconciliations, accruals, aging reviews, and issue follow-up.
Review AP aging, GR/IR reports, and open items with BSO to ensure timely cleanup and resolution.
Review AR aging, assist project managers with unbilled/billing issues, and partner with BSO to resolve unapplied cash.
Maintain issue logs, identify patterns, and work with BSO leadership to implement corrective actions and long-term improvements.
Validate vendor setups, payment terms, and banking updates processed by offshore teams.
Support compliance with CBRE policies, controls, and audit requirements (internal, external, and client-specific).
Prepare and deliver monthly KPI reporting for AP/AR performance, including SLA compliance and issue trending.
Provide training, documentation, and support to internal teams on AP/AR processes and BSO workflows.
Monitor and communicate cutoff timelines to ensure timely submissions for all AP/AR transactions.
Participate in regular meetings with BSO leadership to review performance, escalations, and process improvements.
Identify and implement workflow improvements to streamline AP/AR operations.
Support transition activities and stabilization of processes migrating to BSO.
Assist with the JAMIS-to-Costpoint migration, including data cleanup, validation, mapping, and reconciliations.
Participate in UAT cycles and coordinate testing between CBJJ and BSO teams.
Document AP/AR workflows in Costpoint and support user training and change management.
Serve as the AP/AR point of contact during Costpoint go-live and post-go-live stabilization.