BSA Practice Lead

Scotiabank • Toronto, ON

5d • Onsite

About The Position

The BA Practice Lead is accountable for building and leading a high-performing Business Analyst (BA) practice aligned to IT Service Management (ITSM), IT Asset Management (ITAM), IT Operations Management (ITOM), and enterprise audit/regulatory delivery. This role ensures consistent, high-quality requirements, process design, and control alignment across ServiceNow and operational platforms—driving audit-ready outcomes, scalable operations, and predictable delivery in a high-scrutiny environment.

Requirements

• 10–15+ years in Business Analysis, ServiceNow delivery, or IT operations transformation.
• Deep expertise across ITSM, ITAM, ITOM domains, ServiceNow platform (or equivalent).
• Strong experience in audit and regulatory environments (MAPs, evidence lifecycle, audit validation).
• Proven leadership experience building or scaling BSA/BA practices.
• Structured thinking & requirement rigor (audit-grade precision).
• End-to-end process orientation (not just feature-level thinking).
• Executive communication & stakeholder influence.
• Governance discipline & traceability mindset.
• Ability to operate in High ambiguity, Tight regulatory timelines, Multi-stakeholder environments.

Responsibilities

• Stand up and lead the BA practice model (standards, intake, capacity, governance).
• Define BA ways of working across ITSM, ITAM, ITOM, and other platform teams.
• Build a talent strategy (hiring, onboarding, skill frameworks, BA playbooks).
• Establish consistent artifacts : requirements (BRD/FRD, user stories), process flows, control narratives & audit traceability.
• Drive BA quality standards across agile and waterfall delivery models.
• Lead requirements and design across ITSM (Incident, Problem, Change, Release, Request), ITAM (HAM/SAM lifecycle, inventory, entitlement), ITOM (Discovery, CMDB, Service Mapping, Event Mgmt).
• Ensure alignment to Enterprise service models, CMDB standards, and asset lifecycle processes, End-to-end operational workflows and integration points.
• Drive process standardization and simplification across regions and platforms.
• Embed audit and control requirements into all solution designs and requirements.
• Ensure BA outputs support, Management Action Plans (MAPs), evidence packages (design + operational effectiveness), scenario testing and KPI validation.
• Partner with Audit (IA/IQA), Risk, and Compliance teams to, translate findings into implementable requirements and reduce rework, audit rejection cycles, and delivery risk.
• Establish intake, prioritization, and demand shaping frameworks for BA work.
• Align BAs to product teams (ITSM, ITAM, ITOM, HRSD, SecOps).
• Provide end-to-end traceability business need → requirement → design → build → test → audit evidence.
• Enable predictable delivery outcomes through structured requirements and dependency management.
• Act as the single point of accountability for business analysis across Product Owners / Platform Leads, Engineering / Dev / QA teams, Audit, Risk, and regulatory stakeholders.
• Drive clarity between business demand vs. platform capability, local vs. global process standards.
• Influence senior stakeholders through executive-ready storytelling and trade-off articulation.
• Build reusable BA frameworks, templates, and accelerators, user story standards, acceptance criteria frameworks, audit-ready documentation patterns.
• Introduce metrics & KPIs for BA effectiveness, requirement quality (defect leakage, rework), first-pass audit acceptance, delivery predictability.
• Identify automation and simplification opportunities across workflows.

Benefits

• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Free tea & coffee, universal washrooms, and lots of space for team collaboration.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed