BSA/AML Investigator
About The Position
The BSA/AML Investigator assesses AML transaction monitoring alerts and internal referrals, and conducts initial investigations related to BSA/AML and suspicious activity report (SAR) decisioning for fraud disputes, application fraud, and account takeover referrals. The role dispositions work items in alignment with regulatory, compliance, and contractual requirements, adjudicates alerts and investigations with minimal oversight, and may assist Senior Investigators, Team Leaders, and Fraud Specialists. Investigators have a solid understanding of BSA/AML regulatory requirements and may focus on specific workflows or WEX business lines. The investigator reviews transaction monitoring alerts and investigations, evaluates data to determine suspicious activity, documents work thoroughly, and escalates identified risks. The role manages an assigned caseload, meets performance and service-level targets, responds to quality feedback and coaching, and may support process-improvement projects.
Requirements
- Bachelor’s degree or equivalent experience.
- Basic understanding of BSA/AML, Fraud, and/or OFAC regulatory requirements.
- Detail oriented and highly organized.
- Ability to maintain discretion at all times.
- Ability to work in a team environment.
- Ability to manage multiple tasks simultaneously with competing priorities and deadlines.
Nice To Haves
- Prior BSA/AML or fraud/claims experience.
- Prior WEX BSA/AML or fraud experience.
- WEX product knowledge.
- Experience with WEX systems of record.
- Experience with applications including Google Suite, Excel, and Salesforce.
- Experience with AI tools such as Gemini, ChatGPT, or similar.
Responsibilities
- Conduct AML transaction monitoring alert reviews and initial and ongoing investigations.
- Review data and make timely decisions about suspicious activity determinations, escalating identified risk.
- Ensure alert reviews and investigations are accurate and complete.
- Use sound judgment when adjudicating alerts and investigations of low to medium complexity.
- Document reviews in accordance with procedures and regulatory, compliance, and contractual requirements.
- Complete work independently under established procedures and guidelines, referring issues through defined escalation channels as needed.
- Develop competency in BSA/AML and fraud processes and procedures, as well as WEX programs and products.
- Manage an assigned caseload of alerts and investigations.
- Provide service to internal and external stakeholders and respond flexibly to team production needs.
- Respond to QA feedback and coaching to improve work outputs.
- Participate in ad hoc projects and team process-improvement initiatives as needed.
- Meet established Key Performance Indicators and Service Level Agreements consistently and complete work in a timely manner.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Retirement savings plan
- Paid time off
- Health savings account
- Flexible spending accounts
- Life insurance
- Disability insurance
- Tuition reimbursement
- Quarterly or annual bonus eligibility for non-sales roles, based on role and applicable plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
