BRU Team Member

Go! Stores•East Rutherford, NJ

13d•Onsite

About The Position

Babies"R"Us team member will work regularly and engage with Guests to find and sell products that match their needs. This role involves creating an animated, appealing environment by leading by example in modeling energetic and engaging Customer service behaviors, demonstrating teamwork, and embracing new products and selling techniques with a positive attitude. The team member will also coach peers in anticipating customer needs, encouraging purchases, and creating a fun store atmosphere. Additionally, they will be responsible for flawlessly executing merchandising standards and marketing events, supporting the team in building and maintaining a store culture of continuous growth, and ensuring day-to-day operations including opening/closing store protocols are completed to GO! BRU standard. Analyzing the business involves understanding how to assess KPIs and link them to behaviors to make real-time decisions, quantitatively linking the consistent delivery of the Customer experience to the achievement of sales goals, and clearly and concisely sharing learnings with Home Office partners. The role also includes ensuring all team members remain updated on company policies and store promotions and are competent in maximizing resources to improve Customer and Associate experiences, and protecting company assets through loss prevention training and maintaining safety standards.

Requirements

Must be at least 17 years of age
Genuine care for customers and a sense of curiosity to learn about their needs
Ability to communicate clearly and effectively with guests
Ability to communicate clearly and effectively with supervisory staff and buying office
Basic math skills
Interpersonal skills -- working alone and with a team
Enthusiasm for working in a fun environment and an overall sense of playfulness
Ability to work a flexible schedule to meet the needs of the business, including but not limited to holidays, nights, and weekends
Ability to manage a sales floor by delegating tasks effectively, ensuring the sales floor remains appropriately stocked and visually merchandised stocked, Associates are Customer-focused and store atmosphere is reflective of Go!/BRU.

Nice To Haves

Previous retail experience is preferred
Previous cash handling experience preferred
Previous guest service experience preferred
Basic knowledge of computers preferred
Point of Sale experience preferred

Responsibilities

Smile - Provide a friendly interaction with our Guests
Talk - Engage our Guests by asking them "What you can help them find"
Approach - Approach and engage all Guests by Greeting and Assisting them and address their needs.
Rapid - Provide a quick response to address their needs.
Lead by example in modeling energetic and engaging Customer service behaviors
Demonstrate teamwork
Embrace new products and selling techniques with a positive attitude
Coach peers in anticipating customer needs, encouraging purchase and in creating a store atmosphere that is fun!
Flawlessly execute merchandising standards and marketing events
Support the team in building and maintaining a store culture of continuous growth by holding yourself accountable for demonstrating Customer-centric selling behaviors and for individual sales contributions
Build team morale by celebrating successes
Partner in new-hire onboarding and in ensuring all team members have the information they need to create a fun in-store experience
Ensure day-to-day operations including opening/closing store protocols are completed to GO! BRU standard
Understand how to assess KPIs and link them to behaviors to make real-time decisions r.e. coaching others
Quantitatively link the consistent delivery of the Customer experience to the achievement of sales goals
Clearly and concisely share learnings with Home Office partners, always communicating with a solution-oriented mindset: Customer insights regarding product assortment, Constructive feedback regarding in-store Events and/or visual merchandising/ product presentation
Ensure all team members remain updated on company policies and store promotions and are competent in maximizing resources to improve Customer and Associate experiences
Consistently protect company assets through: Loss Prevention training and maintaining Loss Prevention protocols, Maintaining safety standards, Following company policies
Manage store supply inventory
Stock shelves at a rate of 20 cartons per hour.
Replenish a shelf, bin or pegged area with stock and transport merchandise by hand.
Pick up loose pieces of merchandise from the floor.
Remove empty cases from the sales floor to the designated discard area, usually in the storeroom.
Use baling machine to consolidate boxes.
Assist in maintaining a well-stocked and neat store appearance.
Manually place shelf labels on lip below merchandise or scanner peg hooks.
Safely operate a blade-type instrument designed for opening cased merchandise, as well as returning blade to its non-operational position when not in use.
Assist when needed to replenish items that are identified as not being on the selling floor.
Understand and process multichannel functions (GFS, GFS ASP, SOS, Layaway and ISPU).
Return merchandise to the storeroom: Taking merchandise that could not be stocked at the time to the storeroom, transporting either by hand or by flat cart or U-boat.
Understand basic merchandising protection standards, PORT, key item facing, SFIS.
Perform physical search for merchandise either cased in the storeroom or on perimeter or gondola overstocks.
Respond to telephone calls from Guests inquiring about whether a particular item is in stock.
May be asked to work in multiple departments to help Guests and the store team to achieve daily results.
Be familiar with all services offered by Babies"R"Us brands and drive for results when selling these products (e.g., R Rewards, Buyer Protection Plans, R US Credit Cards, etc.)