Brow Bar Manager

BENEFIT COSMETICS SERVICES•Toronto, ON

74d

About The Position

The Brow Bar Manager is responsible for building the business and achieving retail sales and service goals with their team of Brow & Beauty Expert (BBE’s), through daily coaching and role modelling of the Benefit Experience of Making Real Connections and performing short salon services including brow, facial waxing, lamination, and tinting. The Brow Bar Manager is responsible for holding their team accountable for all aspects of their positions, leading by example, team selling, coaching, recruiting talent and leadership of the team. The Brow Bar Manager is also responsible for all scheduling of BBE’s, acting as the main liaison between the store and Benefit Corporate, executing successful events and promotions, and adhering to provincial service standards. This role is located at our Square One and Yorkdale Brow Bars, located exclusively at Sephora!

Requirements

2-4 years’ experience as an Aesthetician and/or working in retail sales.
Flexible regarding work hours; ability to work evenings, weekends, and some holidays.
Comfortable & competent at services and makeup application.
Flexible & adaptable to client needs.
Ignite Joy – live Benefit’s values by being exuberant, bold, fun & unexpected!

Nice To Haves

Experience in Team Leadership a plus
Proven sales and customer service track record
Current Aesthetician certification/diploma preferred.

Responsibilities

Achievement of store retail sales & service goals.
Onboard & educate new team members in partnership with Education.
Continuously train team on services, product information, application, & demonstration technique.
Divide service & retail sales goals between BBE’s & yourself & communicate goals daily.
Continuously monitor stock levels.
Monitor team performance, working with RAM to motivate & coach team.
In partnership with your RAM, run events to drive sales.
Perform short salon services.
Ensure Brow Bar appointments & walk in clients are being serviced, through correct use of the appointment booking tool, walk in list & reminding the team ‘we are never booked.’
Lead by Example. Demonstrate strong leadership skills; provide motivation, guidance, & structure.
Maintain a professional, exuberant, bold& fun attitude so that atmosphere is playful and exciting.
Create and maintain a partnership with Sephora Store Managers
Always provide excellent customer service!
Ensure that all areas of the Brow Bar consistently achieve the highest standards of sanitation & hygiene
Ensure that Sephora gondola consistently reflects a clean, well-stocked, “shopable” environment.
Complete & submit monthly supply orders in a timely manner.
Ensure that BBE’s are executing all morning/evening opening & closing procedures.
Provide services offered on service menu.
With your RAM, work with HR on performance management/employee relations concerns.
Support your RAM with recruitment for your location.
First point of contact for Call Outs from team.
Complete regular My Objective & My Impact assessments in line with KPI’s from RAM/RSM.
Accurately complete & deliver all weekly & monthly DBR productivity reports.
Communicate “weekly tracking to bonus” results.
Communicate monthly service & retail results to RAM for BBE bonus payouts.
Conduct bi-monthly meetings with Sephora Store Leadership.
Accurately follow all company time keeping procedures through ADP.
Notify your management about absences according to company policy.
Follow all Benefit and Sephora rules and regulations including dress code & loss prevention regulations.
Maintain a very high quality of personal hygiene.
Attend mandatory Benefit training events and team meetings.

Benefits

TIPS!!!
Medical/Health Benefits
Employer RRSP Contributions
3 weeks paid vacation
Bonus Program
Semi Annual Gratis
Best in class training (incredible orientation program and continuous training from our fab education team)
Growth Opportunities (let Benefit help you reach your future goals)
Referral Bonus (know any other true Benebesties at heart? Successful Brow Expert referrals are worth big money!)
Great Place to Work® Certified 2025