Brokerage Trading Associate
About The Position
Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them. Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself. As a Brokerage Trading Associate, you will support new and existing Empower retirement and investing customers with their trade execution needs. You’ll have expertise and experience in trading Equity, ETF, Options and Fixed Income securities and serve as a subject matter expert in Empower’s systems and platforms.
Requirements
- Bachelor’s degree, business or finance preferred
- 2+ years of financial customer service experience
- 1+ years of direct trading experience
- FINRA Series 7 and Series 63 required with FINRA fingerprinting upon hire
- Understanding of current financial markets and retirement account operations
- Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.
Nice To Haves
- Ability to work in a fast paced, client-driven call center with a cheerful outlook
- Strong active listening and verbal communication skills to support our diverse customer base
- Ability to navigate and operate multiple technology platforms simultaneously
- Experience handling fixed incomes, corporate actions, and options
- Previous call center experience, preferred
Responsibilities
- Primary point of contact for client trading of Equity, ETF, Mutual Fund, Options and Fixed Income securities in an inbound call center setting
- Effectively explain investment concepts in an easy-to-understand manner to client
- Provide exceptional service and support to Empower’s retail customers
- Service new and existing client needs via inbound calls including account opening, asset movement, and maintenance needs
- Educate customers on financial solutions and tools offered by Empower
- Create a positive service experience by confidently navigating problems and finding solutions independently
- Navigate between multiple systems, internal modes of communication and resources while simultaneously engaging in client phone calls
Benefits
- Medical, dental, vision and life insurance
- Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
- Tuition reimbursement up to $5,250/year
- Business-casual environment that includes the option to wear jeans
- Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
- Paid volunteer time — 16 hours per calendar year
- Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
- Business Resource Groups (BRGs) – BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
