Brokerage Supervisor, Imports

Expeditors•Laredo, TX

2d•Onsite

About The Position

The Brokerage Supervisor leads a team to achieve flawless operational execution, developing a strong and reliable team infrastructure with technically expert, knowledgeable, and promotable personnel. This role constantly drives efficiency, profitability, and growth, supporting the company's Vision and Mission Statement and making its promise real to all employees and customers.

Requirements

3+ years’ experience in Customs Brokerage.
Has obtained U.S. Customs Brokerage License (or in process).
Hands-on knowledge of Customs clearance function.
Exhibit a leadership style that empowers, coaches, mentors, and fosters a cohesive team environment always prioritizing employee satisfaction.
Strong interpersonal and communication skills, ability to communicate at all levels written and oral communication and presentations in English and Spanish.
Customer Satisfaction oriented.
Ability to relate and influence clients, service providers and employees at all levels.
Strong time management skills and attention to detail.
Problem solving and business analytical skills.
Strong project management skills, and ability to multitask.
Ability to complete work within standard procedures, guidelines and office policies.
Self-driven personality and good business sense are expected.
Strong computer skills, including knowledge of all Microsoft Office applications.
English and Spanish fluency.
Commitment to Exemplify our culture at all times.

Nice To Haves

Bachelor's degree in Business Administration or equivalent convention of education and experience.

Responsibilities

Proactively monitor key metrics to achieve expected results.
Foster and enforce District and Department Excellence.
Consistently monitor reports to ensure all team members complete 52 hours in training per year.
Ensure timely completion of mandatory trainings by all team members.
For new employees, ensure the completion of boot camp and timely completion of CICS, Billing and DG imports Certification.
Perform consistently at the highest level, according to District Excellence expectation and standards.
Monitor Timely Execution and Data.
Monitor and ensure timely events on In-bond transactions. Proactively communicate with carriers and interested parties.
Exemplify and Teach Our Culture, Mission and Goals.
Read, understand, and follow Code of Business Conduct, at all times.
Follow the 10 Critical Success Factors and the ‘What’s expected of a supervisor guideline".
Build healthy cross-functional relationship and work environment, promote team spirit and cohesiveness in the team, department and corridor.
Ensure that every employee receives a Job Description and it’s reviewed with them.
Engage with team members daily, conduct check-in meetings quarterly assisting them with ongoing feedback, coaching and mentoring. Any employee concerns must be addressed and escalated immediately.
Manage and monitor employee’s working hours report, vacations and overtime.
Maintain Top Performers list updated for EOM consideration.
Support all Employee Satisfaction initiatives and support all employee development programs.
Ensure that company controls, policies, procedures, processes are understood and complied by all team members and self.
Ensure all needs and tools required are available for your team to be successful in all areas.
Ensure that team is properly staffed, structured and organized and interview regularly.
Be visionary as it relates to managing staff, processes and tools to be able to handle volume peaks, volume growth, or supporting other branches.
Participate in establishing execute and update department TBP, goals and expectations and monitor the progress utilizing the establish tools.
Identify and develop #2 and a backup.
Identify a mentor inside of the company for further professional development.
Own your self-development. Prepare, follow-up and execute on your personal development goals.
Keep department clean and organized at all times. This requires constant and daily vigilance. Set the example in maintaining a neat, clean, organized and professional work area – both at your desk and in your group as a whole.
Maintain and develop relationship with current Brokerage customers.
Support with sales, customer retention and development, and account management teams to maintain relationships with existing and new customers.
Frequently engage with the T&I and account management teams to make certain that customer requirements are both understood and properly implemented.
Assess customers when needed, for better understanding and optimization of the operation.
Prepare effective customer presentations and updates when needed (Including QBRs, customer visits, workshops, operational calls, etc.).
Facilitate team meetings at least once a month, or as needed.
Effectively supervise and monitor service execution within the Brokerage department, leading and assisting our relentless pursuit of efficiency and operational excellence.
Coordinate with Team Leads to monitor and action all operational and compliance reports.
Actively participate in mapping and understanding department’s process flow, constantly looking for areas to improve efficiency and offer customers better cycle times and service, while improving margins.
Actively participate in the optimization of systems and tools and continuously improve the efficiency, productivity and quality of the service. Set the tone within your team.
Analyze IDMA data to ensure implementation of corrective and preventive actions.
Make certain that specific instructions are understood at the desk level to properly process shipments and invoices. Maintain SOPs updated for all customers.
Monitor CHB Workboard daily to identify exceptions and address any concerns as needed.
Proactively (during T&I for new customers) ensure all accounts are set-up for success with Reporting, ES Audit Rules, Auto alerts and any other tools according to customer needs.
Ensure that all customer’s legal documents are updated.
Implement preventive/corrective actions to avoid post summary corrections.
Review/Approve PSC Requests within 24 hours for a timely submission to the PSC entry team.
Ensure proper follow up on PMA submissions to the Compliance team.
Ensure proper use of all Expeditor systems and tools, including but not limited to EXPO Customs and Accounting, CHB Workboard, PSM, GCI tool, CFIT, E.doc/Lyft, Raft, VR, ETC.
Make certain that files are logged correctly and timely with proper codes, trace types and events.
Monitor and understand volume trends and/or unexpected changes. Identify root causes and recommend possible solutions.
Ensure that all correspondence is handled timely and professionally. No e-mails should go unanswered over 24 hrs. Urgencies typically require <1 hour response. Monitor and set priorities with the team.
Maintain highest compliance levels for all applicable Broker and PGAs requirements.
Attend weekly and monthly CHQ Customs Product calls.
Stay current with industry developments and regulatory changes. Communicate and educate staff to ensure proper understanding of such updates.
Communicate any branch/department/team changes to the team via monthly team meetings.
Escalate issues to Department Manager or Operations Manager timely when needed, including customer complaints. Be accountable. Take responsibility for the team’s actions.
Make certain that all team members understand and comply with credit policy.
Consistently pursue customers participation in ACH program.
Monitor that all files are timely and correctly billed.
Review Customer profitability (CPL) with Operations Manager and actively participate in doing Profitability Analysis and preparing strategies to improve where needed.
Manage all billed not paid and paid not billed items for proper handling and closing (Provisions, AP).
Support with follow up when necessary to solve customer A/R and communicate with customers regarding either late payments or invoice discrepancies.
Ensure all rate schedule and bill locks are updated according to customer rates and billing requirements (i.e. EDI).
Monitor and constantly work on preventing monetary losses (IE. Penalties, demurrages, etc.).
Immediately inform the Branch’s Health and Safety representative of any unsafe condition that could put employees at risk in the workplace as well as any incident or accident.