Brokerage Representative

UPS•Mississauga, ON

3d•CA$17 - CA$19•Remote

About The Position

Responsible for processing customs clearances (releases) and/or confirming customs declarations for repetitive and non-complex shipments, using the CCBS system and established customs procedures to ensure accuracy, compliance, and timely service. Supports internal and external stakeholders, including Import Operations, Support Services, Consulting, Inbound Services, Sales teams, customs clients, and business partners.

Requirements

Plus 6 months of experience working as Customs Broker - Required
Intermediate computer skills: Microsoft Office
Basic knowledge of customs operations, laws and regulations, and other government departments
Accurate data entry skills
Excellent verbal and written communication skills

Nice To Haves

Customs Specialist ‘’CCS’’ certification - Preferred
Bachelor's degree or International equivalent - Preferred

Responsibilities

Perform data entry activities, including opening customer files, validating information, processing credit requests, and supporting invoicing activities.
Collect and verify supporting information and documentation from customers, drivers, customs authorities, and internal offices as required.
Identify and escalate discrepancies in customer profiles and records to ensure data accuracy and compliance.
Respond to standard inquiries and requests from customers, drivers, customs authorities, and internal stakeholders in a timely and professional manner.
Collaborate effectively with customers, UPS Supply Chain Solutions employees, carriers, inbound agents, and other stakeholders to support daily operational activities.
Maintain accurate records and support operational processes while ensuring adherence to company policies and service standards.