Brokerage Registered Client Service Associate - Palm Beach Gardens, Florida

Truist • Palm Beach Gardens, FL

7d • Onsite

About The Position

This is a regular, in-office position located at 4300 TBC Way, Palm Beach Gardens, Florida. The Brokerage Registered Client Service Associate provides general servicing and support to Financial Advisors, including administrative and operational support, business development assistance, and consistent client service when a Financial Advisor is unavailable. The role requires English fluency and is assigned to the first shift.

The associate helps Financial Advisors serve clients by supporting financial plans, investment research, trades, transactions, account paperwork, and operational requests. The position also involves client communications and authentication, appointment and calendar management, business development outreach, record maintenance, and coordination of reports and branch needs.

Requirements

• Bachelor’s degree or equivalent experience and related training.
• Experience in the securities industry and/or a sales assistant role.
• Knowledge of securities markets and brokerage accounts.
• Knowledge of the features and attributes of annuity products.
• FINRA SIE, Series 7, and Series 66 licenses; partially licensed candidates will be considered and may obtain the remaining licenses within 365 days of employment.
• Exceptional telephone skills and ability to interact appropriately with clients of all experience levels regarding securities transactions and brokerage accounts.
• Effective time-management skills.
• Ability to communicate effectively and professionally with clients, managers, and teammates.
• Ability to evaluate, assimilate, and use detailed and complex written and verbal technical information.
• Ability to work in a self-directed manner.
• Demonstrated proficiency in basic computer applications, such as Microsoft Office software products.
• English fluency is required.

Nice To Haves

• Three years of experience in the securities industry.
• Previous sales and/or banking experience.
• Bachelor’s degree in business, accounting, finance, or banking, or equivalent education and related training.
• Demonstrated experience in a call center or brokerage office environment, preferably focused on outbound sales calls.

Responsibilities

• Assist Financial Advisors with client servicing, including preparing financial plans, conducting investment research, and completing client trades and transactions.
• Receive and place orders as directed by Financial Advisors and assigned clients; respond to general market information questions and questions about trading and order features.
• Process corporate actions for which a license is warranted, including tender offers, optional dividends, and exercises of warrants and rights.
• Schedule and confirm client appointments; enter data in SalesForce; create meeting agendas and summaries; prepare or coordinate marketing events; answer and return calls; manage expense reports; prepare routine client correspondence; and maintain client records.
• Manage the Financial Advisor’s calendar to improve appointment productivity by minimizing travel time and anticipating time needed for presentations and questions.
• Contact potential investment clients based on internal and bank leads, and identify sales opportunities using product and industry knowledge and client, account, and product attributes.
• Provide Financial Advisors with operational guidance, including systems navigation and document fulfillment.
• Ensure new-business paperwork is accurately submitted, including preparing forms, obtaining signatures, submitting new-account documentation, and following up.
• Mitigate risk by applying appropriate authentication standards to incoming and outgoing client calls and performing authentication callbacks for high-risk transactions such as third-party distributions, profile changes, and wires.
• Maintain a professional environment and create a positive impression.
• Submit and process operational requests as instructed by the Financial Advisor or client, including fund distributions, check deposits, journals, client and account updates, ACAT initiations, and other operational tasks.
• Coordinate with the Financial Advisor to review and address reports, such as insufficient funds for periodic distributions and unmet required minimum distributions.
• Assist with physical branch needs, which may include opening or closing, and handling general maintenance or service requests.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Accidental death and dismemberment coverage
• Tax-preferred savings accounts
• 401(k) plan
• At least 10 days of vacation during the first year, prorated based on hire date and full-time or part-time status
• 10 sick days, prorated
• Paid holidays
• Depending on position and division, may be eligible for a defined benefit pension plan, restricted stock units, and/or deferred compensation plan

What This Job Offers

• Job Type: Full-time