Senior Brokerage Operations Specialist - Richmond, VA

Truist Bank•Richmond, VA

4d•$55,000 - $65,000•Onsite

About The Position

This is an in-office position located in Richmond, VA. The role involves assisting the department Manager or Supervisor with day-to-day operations by understanding tasks and workflow, ensuring adherence to internal procedures and regulatory guidelines, and handling more complex tasks. The position requires processing transactions, performing critical functions, aiding with audit and compliance requests, maintaining service levels, resolving issues, and applying critical thinking and problem-solving skills. The specialist will also be responsible for complex tasks, answering policy and procedural questions, providing guidance, performing supervisory reviews of critical functions, retrieving and monitoring exception reports, creating and maintaining department procedures, and training new teammates. A demonstration of initiative, commitment to continuous learning, and adaptability to changing business demands is expected.

Requirements

Bachelor’s degree or equivalent education, training and work-related experience
Minimum of two (2) years experience in brokerage operations
Knowledge of advanced concepts, principles and practices of assigned functional area(s)
Ability to work in a fast paced environment
Attention to detail with emphasis on accuracy and quality
Organizational, verbal and written communication skills
Driven to achieve results, thrive in a fast paced environment and required to solve problems and make decisions based on sound judgement

Nice To Haves

Financial Industry Regulatory Authority (FINRA) Series 99

Responsibilities

Assist with day-to-day operations by processing transactions, performing critical functions, aiding with audit and compliance requests, and maintaining excellent service levels.
Resolve issues and apply critical thinking and problem-solving skills to meet the demands of the business.
Responsible for complex tasks in the department(s).
Assist the team with policy and procedural questions and provide guidance when necessary to help with the completion of various tasks.
Perform supervisory reviews of certain critical functions and retrieve and monitor exception reports.
Responsible for creating and maintaining department procedures.
Responsible for having an overall knowledge of all department processes and training new teammates.
Demonstrate initiative and commitment to continuous learning, and the ability to adapt to the changing demands of the business.