Financial Brokerage Operations Service Specialist

Foundever®•Orem, UT

144d•Onsite

About The Position

Foundever is hiring Brokerage Operations Service Specialists with FINRA licenses, including Series 7 and Series 63 or Series 66, to join one of the fastest-growing financial brands in the world! In this role, you’ll assist customers as they trade stock in their favorite companies with as little as $1 using an innovative free fractional trading feature. As a Brokerage Operations Specialist, you will support the Front Office functions of a growing broker-dealer subsidiary. Reporting to the Brokerage Operations Service Lead, you’ll play a key role in maintaining customer satisfaction by addressing inbound communications for Investing brokerage accounts.

Requirements

Must have FINRA Licenses: Series 7 and Series 63 or Series 66
1-2 years of customer service experience in broker-dealer or financial operations
Knowledge and respect for SEC/FINRA regulatory and compliance rules and regulations
Must legally be able to work in the US
Must be at least 18 yrs of age
Highschool diploma or equivalent
Must pass a background check

Nice To Haves

Strong verbal and written communication skills
Ability to multitask and navigate between screens efficiently while assisting customers
Strong problem-solving, empathy, adaptability, and reliability

Responsibilities

Assist customers as they trade stock in their favorite companies with as little as $1 using an innovative free fractional trading feature.
Support the Front Office functions of a growing broker-dealer subsidiary.
Address inbound communications for Investing brokerage accounts.
Manage and triage Investing related issues using internal tools and systems.
Document interactions and escalate issues with empathy to enhance customer experiences.
Advocate for customers by identifying trends in issues and suggesting improvements to processes, policies, and products.
Enhance content in the Support Center and collaborate with other teams to find answers and support teammates.