Brokerage Operations Representative II

AIT Worldwide Logistics, Inc.•Itasca, IL

10d•$21 - $30

About The Position

The Brokerage Operations Representative II will be responsible for booking, tracking, routing, problem resolutions, vendor compliance and relationship building between both the customer and carrier portfolios. The wage range for this position is $20.90-$29.50 and may vary based on geography as well as relative knowledge, skills, abilities, and experience. Additional bonus percentage for each individual load booked (No load count threshold at this time). AIT reserves the right to change the program at any time for any reason.

Requirements

High School Diploma or GED equivalent (Required)
3+ years Experience in logistics / transportation (Required)
Microsoft Office Suite Medium
Transportation Management System (TMS) Medium
Ability to problem solve, make independent decisions with minimal oversight Medium

Nice To Haves

Associate's Degree (Preferred)
Bachelor's Degree (Preferred)

Responsibilities

Prospect qualified carriers by conducting daily sourcing calls in order to secure consistent truck capacity, who must meet AIT TS's compliance guidelines
Establish, maintain and grow customer & carrier relationships within your assigned portfolio both internal and external
Book all contract expedite and ad-hoc freight, as required by customer
Respond to customer quotations in a timely manner (5 min)
Proactively track and trace all booked shipments on a daily basis
Troubleshoot and resolve customer issues including communication on carrier delays, breakdowns and other order exceptions
Communicate accessorial charges to the customer in a timely manner to ensure approval and maximum revenue per load, as needed
Handle overages, shortages, accessorial and freight claims properly
Own corrective actions and identify overall process improvement
Ensure all metrics are at or exceeding customer SLA's
Book remaining modes or transportation (including FTL, Partial, Flatbed) as needed
Schedule appointments for pick ups and deliveries
Help prepare and actively participate in customer reviews (i.e. QBR's, MBR's)
Performs other duties as assigned
Complies with all policies and standards