Brokerage Operations Principal

First Command Financial Services, Inc. • Fort Worth, TX

1d • Hybrid

About The Position

The Brokerage Operations Principal plays a key role in overseeing regulatory requirements and assisting in managing the daily operations of the department. This position involves close collaboration with brokerage operations leadership, team members, advisors, office staff, and other business partners to ensure the delivery of high-quality service and operational efficiency. The principal will be responsible for executing a range of time-sensitive financial transactions while maintaining accuracy and compliance.

Additionally, the Brokerage Operations Principal will participate as a member of an Agile Release Train, contribute to shared services, and serve as a subject matter expert in initiatives focused on innovation in service, operations, and technology. This role offers opportunities to make a significant impact on the organization by staying adaptable, acquiring new skills, and driving continuous improvement within the department.

Requirements

• Eight-ten years of work experience in a business setting.
• Five years relevant experience in financial services such as Client Services, Trading, Brokerage Operations, Investment Operations, and/or Insurance Operations.
• Bachelor’s degree in finance, economics, business administration, or related area or equivalent combination of education and experience preferred.
• Series 7 required.
• S24 or S9/10 required or must be obtain within 90 days of employment.
• Strong ability to analyze trends, identify issues, and effectively communicate problems or concerns to stakeholders.
• Demonstrates discipline and teamwork in collaboratively addressing complex process or technical challenges, utilizing a variety of tools and resources to find effective solutions.
• Executes tasks with a sense of urgency, a strong drive to make an impact, and a high level of self-confidence, ensuring tasks are completed efficiently and effectively.
• Capable of working effectively in high-pressure situations, managing elevated workloads without compromising quality.
• Actively and positively contributes to a highly collaborative team environment, fostering teamwork and shared goals.
• Demonstrates a strong desire to acquire new skills and knowledge, adapting quickly to evolving requirements and challenges.
• Willingness to remain flexible and responsive in a dynamic environment, ensuring team deliverables are met despite changing priorities.
• Ability to engage with internal and external partners in a professional and productive manner, ensuring high levels of performance and service.
• Familiarity with Agile and/or Lean methodologies, applying them to optimize workflows and drive continuous improvement.

Nice To Haves

• Service experience strongly preferred, with a focus on providing exception service in a fast paced, regulatory-driven environment.
• Experience processing securities transactions, risk mitigation, ACAT, non-NSCC, and mutual fund transfers utilizing a brokerage clearing platform preferred.
• Series 63 may be required dependent on daily responsibilities.

Responsibilities

• Identify and address errors in managed and brokerage accounts, ensuring corrective actions are implemented promptly.
• Approve and ensure compliance with all requirements related to asset transfers, including re-registration and other transfer requests, while understanding the rules for placement of a Medallion Signature Guarantee Stamps.
• Work closely with other departments and teams to handle exceptions, expedite requests, and make judgments regarding how specific requests should be processed.
• Provide coverage for daily workflows across all areas of the department to address employee absences, training needs, and other operational demands.
• Ensure training materials, new hire onboarding resources, cross-training materials, standard work guidelines, desktop procedures, and skills matrices are updated and accurate.
• Assist management in assessing the effectiveness of training programs through regular testing and feedback, ensuring ongoing skill development for team members.
• Ensure alignment of staff to the work by developing daily staffing plans, monitor work queues, and when needed process daily tasks to ensure that all the responsibilities of the department are accomplished.
• Ensure the accurate processing of daily and standard transactions, manage complex or exceptional cases, and ensure adherence to Written Supervisory Procedures (WSPs), providing required evidence and sign-offs.
• Lead daily stand-up meetings, maintain stand-up boards, and ensure team alignment on daily goals and tasks.

What This Job Offers

• Job Type: Full-time
• Career Level: Principal
• Number of Employees: 501-1,000 employees