Brokerage Communications Specialist

Robinhood • Lake Mary, FL

2d • $66,000 - $100,000 • Hybrid

About The Position

Robinhood is building an elite team applying frontier technologies to the world’s biggest financial problems. The Brokerage Communications Operations team ensures customers receive clear, compliant, and timely information about their accounts and financial services. This team collaborates across Operations, Compliance, Legal, Product, and Engineering to plan, build, and execute mass customer communications with precision, high ethics, and a commitment to making complex regulatory requirements understandable for users. The Brokerage Communications Specialist will manage the full lifecycle of regulatory customer communications for the broker-dealer and affiliated entities, including Trump Accounts. This role involves owning the day-to-day execution of communications, including planning, drafting, routing for approval, and validating delivery. The specialist will partner with senior leadership to ensure communications reflect external guidance and requirements, translating external input into compliant messaging. Collaboration with Operations, Product, Senior Leadership, Engineering, Legal, and Compliance is key. The position also includes participation in a 24/7 on-call rotation for critical operational events and urgent communications. This role reports to the Senior Manager of Brokerage and Clearing Communications within Market Operations and offers ground-floor exposure to a program with national visibility.

This role is based in Chicago, IL, Denver, CO, Lake Mary, FL, and New York, NY offices, with in-person attendance expected at least 3 days per week. Robinhood believes in the power of in-person work to accelerate progress, spark innovation, and strengthen community.

Requirements

• Hold Series 7 and Series 24 licenses.
• 3+ years of experience in a financial services operations and regulatory compliance environment.
• Exceptionally polished written and verbal communication skills, with the ability to draft clear regulatory notices and present updates to senior leadership.
• Strong project coordination and self-starter skills, with the ability to manage multiple concurrent timelines and adapt to changing regulatory deadlines.
• Comfort working with structured data and AI-powered tools to pull, analyze, and reconcile datasets across operational systems.
• High attention to detail, a proactive approach to identifying operational improvements, highly collaborative and strong relationship management skills.
• Bachelor's degree or equivalent practical experience.

Responsibilities

• Manage the full lifecycle of regulatory mass customer communication campaigns, including defining project scopes, timelines, and communications schedules, and drafting clear customer notices.
• Participate in the team's 24/7 on-call rotation, responding to operational incidents, drafting urgent customer-facing messaging, and coordinating key communications with leadership.
• Validate the successful delivery of required customer communications using data and reporting tools to ensure regulatory compliance for trade confirmations, statements, and disclosures.
• Maintain comprehensive and organized delivery evidence to support audits, exams, and regulatory reviews.
• Partner with Compliance, Legal, Senior Leadership, and other departments to manage competing priorities across daily operational communications and concurrent regulatory projects.

Benefits

• Challenging, high-impact work to grow your career
• Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching
• Top Tier benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents
• Access to the best AI tools on the market and continuous AI skill-building for every employee, technical or not
• Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more
• Employer-paid life & disability insurance, fertility benefits, and mental health benefits
• Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
• Exceptional office experience with catered meals, events, and comfortable workspaces.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level