Brokerage Client Service Associate

Alpaca•Ottawa, ON

5h•Remote

About The Position

Alpaca is a US-headquartered self-clearing broker-dealer and brokerage infrastructure provider for stocks, ETFs, options, crypto, fixed income, and more. With significant recent funding, Alpaca serves hundreds of financial institutions globally through its institutional-grade APIs, supporting over 9 million brokerage accounts. The company is driven by a mission to open financial services to everyone and is backed by top-tier investors. Alpaca's global team of over 380 members is diverse and works remotely. The company values curiosity, empathy, and accountability. This role is within the Transfers team, focusing on ACATS and non-ACATS transfers, and involves supporting a B2B clearing platform and API-driven workflows.

Requirements

Excited about Alpaca’s mission and what we’re building.
One to two years of experience in the securities industry.
FINRA Series 7 license or ability to obtain within the first 6 months of employment start date.
Strong attention to detail, accuracy, and reliability.
Ability to thrive in a fast-paced environment.
Strong written and communication skills.
Experience with FINRA, Federal, and SEC regulations.
Basic understanding of KYC and client onboarding processes.
Ability to collaborate and work effectively in a remote team environment.
Enjoys challenges and taking ownership of new responsibilities.

Responsibilities

Assist clients and broker partners as the first point of contact for service needs and issues.
Handle a diverse range of brokerage questions including account services, trading, transfers, funding, and operations.
Submit and process operational requests such as order entry, account maintenance, fund distributions, cash and stock journals, and other operational processing tasks.
Interact with internal groups (trading desk, brokerage operations, sales, solutions, customer success, engineering, product) to resolve client issues.
Assist customers with basic technical requests, including API usage, platform navigation, workflow guidance, and troubleshooting.
Support ad hoc projects and operational initiatives.