Brokerage Client Service Associate - Lake Mary, FL

Truist Bank•Lake Mary, FL

12d•Onsite

About The Position

This is an in-office position Monday - Friday at 1100 Town Park Avenue, Lake Mary, FL. The role is responsible for the general servicing and support of the Financial Advisors. This includes administrative and operational support, business development assistance, and providing a consistent and effective level of client servicing when the Financial Advisor is unavailable. The job summary reiterates that the position is responsible for the general servicing and support of the Financial Advisors, including administrative and operational support, business development assistance, and providing a consistent and effective level of client servicing when the Financial Advisor is unavailable.

Requirements

Bachelor's degree or equivalent experience and related training.
Knowledge of securities markets and brokerage accounts.
Knowledge of the features and attributes of annuity products.
Exceptional telephone skills and the ability to appropriately/professionally interact with clients of all experience levels regarding securities transactions and brokerage accounts.
Effective time management skills.
Ability to communicate effectively with clients, managers and other associates.
Ability to evaluate, assimilate and utilize detailed and complex written and verbal technical information.
Ability to work in a self-directed fashion.
Demonstrated proficiency in basic computer applications, such as Microsoft Office software products.

Nice To Haves

One to three years of experience in the securities industry.
Previous sales experience.
Bachelor's degree in business, accounting, finance, banking or equivalent education and related training.
Banking or Investment securities experience.
Previous experience in a call center or brokerage office environment, preferably focusing on outbound sales calls.

Responsibilities

Assist Financial Advisors in servicing clients including preparing financial plans and conducting investment research.
Schedule and confirm client appointments, enter data in SalesForce, create meeting agendas and summaries, prepare/coordinate marketing events and perform general administrative functions such as answer and return calls, manage the expense report process, prepare routine client correspondence and perform maintenance of client records.
Manage the Financial Advisor's calendar to maximize the appointments' productivity by minimizing travel time and anticipating the time frame required for presentation and answering of questions.
Maximize sales opportunities by contacting potential investment clients based on internal and bank leads. Use product and industry knowledge to identify existing client, account, and product attributes that present sales potential.
Provide operational guidance to Financial Advisors ranging from systems navigation to document fulfillment.
Ensure new business paperwork is accurately and successfully submitted. This includes preparing forms to be presented to clients, obtaining appropriate signatures, submission and follow-up of new account documentation.
Mitigate risk through appropriate authentication standards. This includes the authentication of incoming and outgoing client calls. Required to perform authentication callbacks for high risk transactions, such as third party distributions, profile changes and wires.
Maintain a professional environment and create a positive impression.
Submit and process certain operational requests as instructed by the financial advisor and/or client. These may include: funds distributions, deposits of checks, journals, client and account updates, ACAT initiation and other operational tasks.
Work in coordination with the Financial Advisor to ensure certain reports are reviewed and addressed, such as insufficient funds for periodic distributions and RMDs not met.
May assist with physical branch location needs, such as opening, closing, general requests for maintenance or service.