Brokerage Client Assistant - RCAST
About The Position
Wells Fargo is seeking a Brokerage Client Assistant - RCAST as part of the Remote Client Associate Support Team in Wealth and Investment Management for the Wells Fargo Advisors Financial Network (FINET). In this role, you will support Financial Advisory teams and their clients by providing account information or quotes, entering Financial Advisory approved security tickets and various administrative tasks. You will also identify ways to improve Remote Client Associate Support Team (RCAST) Brokerage Client Support processes and offer RCAST Brokerage Client Support work group ideas. You will perform moderately complex administrative and operational tasks within the RCAST Brokerage Client Support functional area, handle telephone calls or respond to inquiries and requests for researching of reports and account related issues, and establish and maintain files to meet the firm's regulatory requirements. Additionally, you will create, produce, and maintain reports, databases, and record keeping for the purpose of growing client relationships, receive direction from supervisors and the Financial Advisory functional area, and escalate non-routine questions. You will interact with the Financial Advisory functional area on a wider range of inquiries or requests, as well as internal and external customers.
Requirements
- 1+ year of Brokerage and Client Services support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Candidates must successfully complete and pass a FINRA background check prior to hire.
- Individuals who are subject to statutory disqualification are not eligible to be associated with a FINRA-registered broker-dealer.
- Successful candidates must also meet and comply with ongoing regulatory obligations, which include periodic screening and mandatory reporting of certain incidents.
Nice To Haves
- Brokerage client support experience or financial services industry experience
- Administrative support experience in financial services
- Experience interacting directly with customers
- Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills
- Client service focus with the ability to listen to customer needs and recommend solutions
- Ability to prioritize work, meet deadlines, achieve goals, and work in a dynamic and complex environment
Responsibilities
- Support Financial Advisory teams and their clients by providing account information or quotes, entering Financial Advisory approved security tickets and various administrative tasks
- Identify ways to improve Remote Client Associate Support Team (RCAST) Brokerage Client Support processes and offer RCAST Brokerage Client Support work group ideas
- Perform moderately complex administrative and operational tasks within RCAST Brokerage Client Support functional area
- Handle telephone calls or respond to inquiries and requests for researching of reports and account related issues
- Establish and maintain files to meet the firms regulatory requirements
- Create, produce, and maintain reports, databases, and record keeping for the purpose of growing client relationships
- Receive direction from supervisor and Financial Advisory functional area and escalate non-routine questions
- Interact with Financial Advisory functional area on wider range of inquiries or requests, as well as internal and external customers
Benefits
- Wells Fargo is an equal opportunity employer.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
