Brokerage Carrier Coordinator

MERCER TRANSPORTATION • Louisville, KY

3d • $0 - $18 • Onsite

About The Position

Headquartered in Louisville, KY and ranked among the top carriers in the U.S., Mercer Transportation has built a reputation as one of the nation’s leading transportation companies. For more than 40 years, we’ve grown a family on the foundation of honesty, professional freedom, and experience. Keeping freight moving takes strong relationships and smart coordination. As a Brokerage Carrier Coordinator, you’ll be at the forefront of Mercer’s logistics operations—building relationships with outside carriers, matching trucks to available freight, and helping position carriers for profitable, efficient hauls. This role blends logistics, relationship management, and sales-minded communication in a fast-paced, people-driven environment. Carrier Dispatchers/Coordinators act as a central communication point for truck drivers and brokerage partners, effectively overseeing the movement of freight between customers and carriers. In this role, you’ll strategically source loads based on carrier preferences, communicate market conditions, and help position trucks for profitability. Success requires strong communication, organization, and the ability to remain calm and decisive in a high-volume environment.

Requirements

• Strong communicator with a positive, professional phone presence
• Highly organized and able to manage multiple priorities
• Comfortable working in a fast-paced, high-volume environment
• Calm, composed, and solutions-oriented under pressure
• Relationship-driven with a customer service mindset
• High School Diploma or GED required

Nice To Haves

• Experience in dispatching, brokerage, logistics, customer service, sales, or call centers

Responsibilities

• Partner with Mercer agents in your assigned region to support coverage of available shipments using contract carriers
• Match available trucks with available freight to maximize efficiency and profitability
• Handle inbound calls to maximize carrier availability and load coverage
• Make outbound calls to offer freight to outside carriers and promote Mercer opportunities
• Build and maintain strong, long-term relationships with carriers to encourage repeat business
• Address and resolve issues that arise during transport, ensuring high levels of carrier and customer satisfaction
• Update brokerage systems with accurate shipment status and carrier activity
• Work with carriers already hauling Mercer freight to identify reload opportunities within Mercer’s network

Benefits

• Competitive pay
• Mercer pays over $7,500/year toward your health insurance
• Pay as little as $0/month for Employee-Only health coverage with our Wellness Rate
• Earn up to $300/year in gift cards through wellness incentives
• Paid Time Off and paid holidays
• Company-paid Life & Long-Term Disability Insurance
• Optional benefits: Dental, Vision, FSA, Short-Term Disability
• 401(k) with company match
• Free access to health clinics for you and your immediate family

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED