Brokerage Agent, Imports

Expeditors•Laredo, TX

1d•Onsite

About The Position

Brokerage Agent executes flawless operational performance, productivity, by applying technical expertise and providing excellent customer service, supporting our Vision and Mission Statement, making our promise real to all our customers. Proactively monitor the following key metrics to achieve the expected results: Employee Satisfaction Complete 52-hour training per year (4.5 per month). Complete all mandatory trainings timely. Including New Hire trainings and bootcamp. Ensure timely completion of CICS (2 years) and Billing Certification (1 year). Obtain DG imports certification after 12 months. Employee development ownership, participating in all scheduled 1:1’s and EPE’s in a timely manner. Operational Efficiency Perform consistently at the highest level, according to District Excellence expectation and standards (OPS). Timely Execution and Data: DXR to LOG within 3 hours. LOG to ENF (2 step) within 30 minutes. LOG to ESP (1 step) within 1 hour. INV within 24 hours of ESP/IBB. ENF to ESP within 72 hours. UCE to AME within 2 days. AUE – Less than 5%. ADD CVD applicable back up available 100% of the time. AUE to AUA within 48 Hours. 95% compliance. EDE to EDA within 5 days. ESP no RLS follow up within 5-7 Days. All CENSUS actioned within 72 hrs. General responsibilities: Exemplify and Teach Our Culture, Mission and Goals. Follow Code of Business Conduct. Follow the 10 Critical Success Factors. Understand and comply with, all company and local policies, procedures and tools. Understand, monitor and ensure consistency in quantitative and qualitative performance as it relates to expectations and standards. Contribute to build healthy cross-functional relationship and work environment, promote team spirit and cohesiveness in the department. Contribute to operational effectiveness by complying with applicable District Excellence metrics. Escalate issues to Lead, Supervisor or Operations Manager as needed. Security, Health and Safety: Notify the Branch Health and Safety representative of any unsafe condition that could put employees at risk in the workplace and report any incident. Finance: Follow credit policy. Timely and correctly bill all processed entries, update CFIT notes with any exceptions. Understand all accounting processes and reports and its impact. Monitor and constantly work on preventing monetary losses.

Requirements

Hands-on knowledge of customs clearance processes and procedures.
Ability to complete work within standard procedures, guidelines and office policies.
Commitment to Exemplify Expeditors' culture and values at all times.
Customer Satisfaction oriented.
Excellent attention to detail and accuracy.
Effective interpersonal and communication skills, ability to communicate at all levels written and oral communication.
Ability to develop and maintain a professional relationship with clients, service providers and employees.
Self-driven personality.
Strong organizational and time management skills.
Good computer skills, and ability to learn new programs and tools including knowledge of all Microsoft Office applications.
Flexible schedule.
Fluent in English and Spanish.

Nice To Haves

Bachelor's degree in Import/Export, International Trade or equivalent.
Experience in US Customs Brokerage operations.

Responsibilities

Execute flawless operational performance and productivity.
Apply technical expertise and provide excellent customer service.
Complete 52-hour training per year (4.5 per month).
Complete all mandatory trainings timely, including New Hire trainings and bootcamp.
Ensure timely completion of CICS (2 years) and Billing Certification (1 year).
Obtain DG imports certification after 12 months.
Participate in all scheduled 1:1’s and EPE’s in a timely manner.
Perform consistently at the highest level, according to District Excellence expectation and standards (OPS).
Meet specific operational metrics such as DXR to LOG within 3 hours, LOG to ENF (2 step) within 30 minutes, LOG to ESP (1 step) within 1 hour, INV within 24 hours of ESP/IBB, ENF to ESP within 72 hours, UCE to AME within 2 days, AUE – Less than 5%, ADD CVD applicable back up available 100% of the time, AUE to AUA within 48 Hours (95% compliance), EDE to EDA within 5 days, ESP no RLS follow up within 5-7 Days, and all CENSUS actioned within 72 hrs.
Exemplify and Teach Our Culture, Mission and Goals.
Follow Code of Business Conduct.
Follow the 10 Critical Success Factors.
Understand and comply with all company and local policies, procedures and tools.
Understand, monitor and ensure consistency in quantitative and qualitative performance.
Contribute to building healthy cross-functional relationships and a work environment.
Promote team spirit and cohesiveness in the department.
Contribute to operational effectiveness by complying with applicable District Excellence metrics.
Escalate issues to Lead, Supervisor or Operations Manager as needed.
Notify the Branch Health and Safety representative of any unsafe condition and report any incident.
Follow credit policy.
Timely and correctly bill all processed entries, update CFIT notes with any exceptions.
Understand all accounting processes and reports and its impact.
Monitor and constantly work on preventing monetary losses.