Brokerage Agent, Imports

Expeditors•Laredo, TX

9d•Onsite

About The Position

The Brokerage Agent executes flawless operational performance, productivity, technical expertise, and excellent customer service, constantly driving efficiency to support our Vision and Mission Statement and making our promise real to all our customers.

Requirements

Hands-on knowledge of Customs clearance functions.
Ability to complete work within standard procedures, guidelines, and office policies.
Commitment to exemplify company culture at all times.
Customer Satisfaction oriented.
Attention to detail oriented.
Effective interpersonal and communication skills, ability to communicate at all levels (written and oral communication).
Able to develop and maintain a professional relationship with clients, service providers, and employees.
Self-driven personality.
Strong organizational and time management skills.
Good computer skills, and ability to learn new programs and tools including knowledge of all Microsoft Office applications.
Flexible schedule.
English and Spanish fluency.

Nice To Haves

Experience in US Customs Brokerage
Bachelor's degree in Import/Export, International Trade or equivalent.

Responsibilities

Proactively monitor key metrics to achieve expected results, including employee satisfaction and operational efficiency.
Ensure timely completion of training, certifications (CICS, Billing, DG imports), and employee development activities.
Perform consistently at the highest level according to District Excellence expectations and standards.
Execute timely data entry and event management for various operational stages (DXR, LOG, ENF, ESP, INV, UCE, AUE, ADD CVD, EDE, etc.).
Maintain 100% Trade Compliance and ensure timely follow-up on exceptions.
Monitor and ensure timely events on In-bond transactions, communicating proactively with carriers and interested parties.
Exemplify and teach company culture, mission, and goals.
Follow Code of Business Conduct, 10 Critical Success Factors, and all company policies and procedures.
Understand, monitor, and ensure consistency in quantitative and qualitative performance.
Contribute to healthy cross-functional relationships and a positive work environment.
Communicate proactively with Team Lead, Supervisor, and Management regarding training, support, or tools needed, and escalate issues.
Prepare, follow-up, and execute personal development plans and goals.
Provide courteous and professional communication in all interactions.
Notify customers of potential delays in a timely manner.
Respond to internal and external customer requests timely and accurately, ensuring no email goes unanswered over 24 hours and urgencies are addressed within <1 hour.
Understand and follow Border Brokerage Operational Process Standards.
Comply with company controls, policies, procedures, and processes.
Maintain the highest compliance level on Customs entries, In-bonds, and FTZ admissions according to laws, rules, and regulations.
Ensure customer expectations are complied with and documented on Customer SOPs, working with management to keep SOPs updated.
Participate in product trainings and stay current with regulatory changes.
Ensure files are logged correctly and timely with proper codes, trace types, and events, avoiding post-summary corrections.
Address all exceptions and shipment holds timely.
Escalate inconsistencies or concerns with customer instructions and regulations to management.
Properly use all Expeditor systems and tools.
Immediately report any tools or systems failures and escalate as needed.
Proactively report opportunities for automation to improve compliance and productivity.
Participate in meetings.
Ensure all emails are handled timely and professionally.
Ensure customer legal documents are updated prior to entry processing.
Contribute to operational effectiveness and comply with District Excellence metrics.
Immediately report any unsafe condition or incident.
Timely and correctly bill all processed entries and update CFIT notes.
Understand accounting processes and reports and their impact.
Monitor and work on preventing monetary losses.