Medicare & Individual Marketing - Broker Support Marketing Liaison 176-1010

CommunityCare • Tulsa, OK

5d

About The Position

The Broker Support Marketing Liaison is part of a team that supports brokers through email and phone communication. The team assists with billing and invoice inquiries, eligibility inquiries, claims inquiries, and benefit verification. The role calls for a member-centric, performance-driven approach that supports the organization’s commitment to caring for members.

The liaison handles detailed technical work as well as client communication, working with internal departments to gather information and provide appropriate responses. The position also involves managing the quality and timeliness of client deliverables, participating in client calls and meetings as appropriate, and helping prepare clear, concise, client-friendly communications.

Requirements

• High school diploma or equivalent.
• Three or more years of relevant and progressive experience, or an equivalent combination of education and job-related experience.
• At least two years of customer service experience with direct customer interactions, or equivalent educational experience.
• Exceptional telephone manner, customer service, active listening, verbal communication, and written communication skills.
• Strong time management and decision-making skills.
• Proficiency in Excel and Microsoft applications.
• Ability to use initiative to identify and overcome obstacles, manage ambiguity, and remain focused and productive.
• Ability to work cross-functionally and at all levels, both independently and in a team environment.
• Ability to think and work independently, critically, creatively, and analytically, using sound judgment.
• Ability to manage multiple assignments while maintaining composure, good judgment, and commitment to deadlines.
• Successful completion of a Health Care Sanctions background check.

Nice To Haves

• Customer service and direct customer interaction experience.
• Contact center or medical field experience.
• Health insurance experience.

Responsibilities

• Monitor and respond to requests sent to the Broker Support shared email, coordinating with internal departments to gather information and provide appropriate responses.
• Answer incoming calls from brokers and agents.
• Initiate outgoing calls to brokers and agents.
• Develop relationships with agent contacts to validate information or request missing information.
• Manage the quality and timeliness of client deliverables, participate in client calls and meetings as appropriate, and assist with preparing and delivering clear, concise, client-friendly communications.
• Interface with team members, management, and customers regarding service issues.
• Use effective listening to understand callers’ needs and complaints, offer the best possible solution, and help callers feel supported and valued.
• Perform other job-related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED