Broker/Senior Broke, Commercial Insurance

NFP Corp•Town of Colonie, NY

10d•Hybrid

About The Position

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. The Broker/ Senior Broker focuses on the largest and most complex placements, while serving in a leadership capacity to mentor and develop staff while cultivating strong insurer and insurer-client-broker relationships. This is a full-time, hybrid position based out of any of the following office locations: New York City, Albany, Rochester, Amherst, White Plains (NY), or Boston, MA. To support hybrid/remote work, candidates must have access to a reliable, confidential, and interruption-free workspace, along with a stable high-speed internet connection.

Requirements

Bachelor’s degree or equivalent required
Minimum seven years insurance experience
Excellent leadership and portfolio management skills
Excellent written and verbal communication skills
Sound understanding of broker operating fundamentals and financials
Excellent negotiation skills – ability to adjust approach to effectively drive optimal outcomes depending on different personalities
Excellent organizational skills with ability to adjust to changing workload, work complexity and priorities
Ability to work collaboratively as a key team member and mentor to junior team members
Self-motivated and determined with positive attitude and sense of urgency
Strong attention to detail with strong analytical skills, both quantitative and qualitative
Proven technical competency and creativity demonstrating excellence in developing and delivering innovative property and casualty solutions
Confident, poised and interactive - when client-facing communicates effectively, demonstrates emotional intelligence, and understands how to tailor responses in a variety of dynamic situations
Proficient in Microsoft Office Suite
P&C License required or obtained within 90 days of employment

Nice To Haves

Team leadership experience a plus
Experience with Epic (agency management system) a plus
Advanced industry designation(s) (e.g. CPCU, CIC, ARM) preferred

Responsibilities

Proactively coordinate and manage broking around the renewal cycle in accordance to NFP’s service model standards and timelines
Define success and direct broking activity, individually and amongst the team, to achieve the optimal outcome for the client/prospect; ensure a go-to-market strategy is in place for each broking engagement
Demonstrate exceptional negotiation skills – possess an awareness of different personality types with the ability to adjust approach to effectively drive the optimal outcome; capable of interacting with audiences of various seniority within client, carrier, wholesale and specialty organizations; effectively manage difficult scenarios and collaborate with Broking Team Leader on alternatives and solutions
Execute client/prospect placements demonstrating an unmistakable command of the risk to be placed and a clear focus on driving the optimal outcome in both financial and non-financial terms
Collaborate with account management team and client to ensure complete and timely submissions, respond to carrier queries, compile and analyze carrier quote proposals, and present clients with a clear summary of the marketing process and a proposal with recommendations
Develop creative solutions to effectively address difficult placement scenarios; own the process and drive outcomes to enhance customer satisfaction around key deliverables
Lead team members in preparation of proposal presentations for existing and prospective clients
Support team members in responding to client queries and concerns to resolve issues promptly
Present proposals to producers and account management teams and leads client meetings
Oversee the development of sales documents, presentations, stewardship reports, and RFP responses for prospective clients
Prepare detailed and complex coverage and policy comparisons, diagnostics, consolidated coverage/policy analyses, letters, and reports under the direction of the Broking Team Leader
Oversee the review of binders and policies to ensure terms and conditions are accurately reflected
Provide leadership and demonstrate an ability to effectively mentor, support and develop team members
Develop strong, productive, trustful and resilient relationships with carrier and wholesale partners and their staff and NFP local office teams
Provide oversight and ensure the accuracy of client and policy information in NFP’s Epic agency management system
Drive and ensure the effective deployment of data and analytics to provide meaningful program insight for clients and the broking team
Develop and ensure the deployment of differentiated client services through a thoughtful and sound execution of the client stewardship process that enhances the quality of client relationships
Ensure technology resources are showcased and appropriately introduced to defined customers
Provide oversight ensuring client, broking and brokerage data files are maintained in a timely, complete and organized fashion
Lead by example in executing on NFP’s broking strategies, including strategic carriers, panels, and preferred wholesaler utilization
Develop and maintain thorough knowledge of insurance marketplace, products and services
Demonstrate a strong understanding of a variety of P&C risk financing strategies
Demonstrate an understanding of actuarial analysis and the utilization of its concepts
Lead and support the all portfolio management objectives under the direction of the Broking Team Leader