Broker Manager-S

CVS Health • New York, NY

23h

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary We’re looking for top sales talent to support our growing business in our Western/Greater Rochester territory. CVS Health/Aetna is working to transform the way Medicare beneficiaries experience health care – improving quality, emphasizing whole-person wellness, and driving down costs. Aetna is hiring a local Broker Manager to support the growth of our industry leading Medicare business. This is a highly collaborative role that will report to the Sales Director and drive local broker distribution and sales success. This is a career position with a salary and sales incentive directly tied to individual and team sales goals. We offer a true ‘sales culture’ where top performers are recognized and rewarded. Potential to earn six figure income (base salary + sales incentive) Career Development and upward mobility Attractive benefits package including health benefits, 401k plan, paid family leave, vacation days, paid holidays & discounts at CVS stores Travel expectations include local broker and agency activity, market team meetings, territory, and grassroots development, prospect, member, and broker field appointments, and overall, in-person sales activity and National Conferences

Requirements

• 5 years Medicare sales and Broker Development experience
• Ability to use standard corporate software packages and corporate applications.
• Ability to communicate effectively at all levels internally and externally as well as in-person and virtually.
• Excellent written and verbal communication and presentation skills.
• Appropriate state licensure to sell insurance as required, annual Medicare certification is required.
• This role covers the Western / Greater Rochester territory and supports the New York Medicare Market

Nice To Haves

• Bilingual skills are a plus

Responsibilities

• Accountable for driving and achieving company defined distribution channel sales goals and objectives.
• Executes market strategy impacting the recruitment, onboarding, engagement, production, and compliance adherence of assigned independent broker base.
• Achieves established health plan broker sales goal through management of assigned block of brokers.
• Utilizes a variety of tactics including face-to-face, webinar, and telephonic interactions to achieve goals.
• Prospects for and recruits new brokers through collaboration with National and Direct agency relationships or through broker marketing activities targeted direct to the brokers.
• Achieves ample market coverage through persistent recruiting activities.
• Identifies and develops local preferred brokers to support the attainment of health plan goals.
• Onboards new brokers by supporting their navigation of contracting, certification, and initial and recurrent training requirements.
• Provides leadership for annual broker certification requirements. Communicating with local agents and agencies as to the annual training and testing requirements. Outreach to brokers and agencies to drive ready to sell status in preparation for the upcoming AEP and new year. Ensures agent Ready to Sell (RTS) status.
• Develops relationships with and inspires brokers to be consistent Aetna producers
• Documents all broker interactions and profile data in Salesforce.com
• Assists brokers with processes and contacts related to member service, broker self-service tools and escalations if needed.
• Monitors all state, federal and health plan guidelines and ensures adherence to all CMS, Aetna, State, Federal and health plan regulatory requirements.
• Fulfills and documents required agent monitoring; follows through with agent oversight watchlist requirements; coordinates response to broker related complaints.

Benefits

• Attractive benefits package including health benefits, 401k plan, paid family leave, vacation days, paid holidays & discounts at CVS stores
• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager