Broker Assistant

HM Brown•Centennial, CO

2d•Onsite

About The Position

H.M. Brown & Associates, Colorado’s premier automotive brokerage, is seeking an organized, customer-focused Broker Assistant to join our team in Centennial, Colorado. This position is ideal for someone who enjoys working in a fast-paced environment, providing exceptional customer service, and helping manage the details that create a smooth vehicle-buying experience. The Broker Assistant provides administrative and customer service support to H.M. Brown’s automotive brokers throughout the vehicle-buying and delivery process. This position helps coordinate customer communication, vehicle documentation, appointments, and other transaction details to ensure an efficient and positive experience. The ideal candidate is highly organized, responsive, detail-oriented, and comfortable managing multiple priorities while working with customers, brokers, dealerships, lenders, and internal departments.

Requirements

Previous administrative, sales support, automotive, or customer service experience preferred
Strong organizational skills and attention to detail
Professional written and verbal communication skills
Ability to prioritize tasks and manage multiple transactions simultaneously
Strong follow-through and a sense of urgency
Comfortable using Microsoft Office, email, CRM platforms, and other business systems
Ability to work independently while contributing to a team environment
Automotive dealership or brokerage experience is helpful but not required
Valid driver’s license and an acceptable driving record

Responsibilities

Provide day-to-day administrative support to assigned automotive brokers
Communicate professionally with customers and provide timely updates throughout the vehicle-buying process
Assist with gathering customer, vehicle, financing, trade-in, and transaction information
Prepare, organize, review, and track documents for accuracy and completion
Maintain accurate customer and transaction information in company systems
Coordinate appointments, vehicle showings, paperwork signings, and deliveries
Communicate with dealerships, lenders, vendors, and internal departments as needed
Assist with vehicle research, inventory inquiries, pricing information, and availability
Track outstanding documents and follow up with the appropriate parties
Help resolve customer questions or direct them to the appropriate broker or department
Maintain the confidentiality of customer, financial, and company information
Support additional administrative and operational needs as assigned