Broker Accounts Customer Service Representative

GFL Environmental•Raleigh, NC

16d

About The Position

The Broker Accounts Customer Service Representative will respond to Broker Accounts customer emails and calls daily. This role will also assist in resolving any questions or concerns in a professional, expeditious manner while maintaining a positive, courteous approach to internal and external customers. Key Responsibilities: Provide excellent customer service and professionalism to all customers via in person, telephone or email Provide accurate and valid information by using the correct methods and tools Ability to manage a high volume of emails received daily Answer incoming calls and make outgoing calls as needed Serve as first point of contact for brokers that partner with GFL Environmental Build sustainable relationships and trust with customer accounts through open and interactive communication Handle customer complaints, provide appropriate solutions in a timely manner. Follow up to ensure resolution Schedule customer requests received from broker by using the appropriate billing system Dispatch service orders to the correct operations team Follow communication procedures, guidelines and policies Additional Responsibilities: Maintain a positive attitude and promote the GFL Environmental image by focusing on cooperation, employee partnership and positive telephone and email manners Conform in all respects with applicable federal, state and local laws, regulations, ordinances and other orders and to all company policies, procedures and directives from supervisors Perform other duties and responsibilities as required or requested by management

Requirements

High School Diploma or GED
One (1) to Two (2) years customer service call center experience
Ability to implement solutions to general and specific customer concerns
Excellent interpersonal skills
Excellent verbal and written communication skills
Excellent critical thinking and problem-solving skills
Excellent data entry/typing skills

Responsibilities

Provide excellent customer service and professionalism to all customers via in person, telephone or email
Provide accurate and valid information by using the correct methods and tools
Ability to manage a high volume of emails received daily
Answer incoming calls and make outgoing calls as needed
Serve as first point of contact for brokers that partner with GFL Environmental
Build sustainable relationships and trust with customer accounts through open and interactive communication
Handle customer complaints, provide appropriate solutions in a timely manner.
Follow up to ensure resolution
Schedule customer requests received from broker by using the appropriate billing system
Dispatch service orders to the correct operations team
Follow communication procedures, guidelines and policies
Maintain a positive attitude and promote the GFL Environmental image by focusing on cooperation, employee partnership and positive telephone and email manners
Conform in all respects with applicable federal, state and local laws, regulations, ordinances and other orders and to all company policies, procedures and directives from supervisors
Perform other duties and responsibilities as required or requested by management