Customer Service Representative, Broker of Record

Chubb•O’Fallon, MO

About The Position

Join Chubb as a Broker of Record Coordinator—a frontline ambassador responsible for expert quoting, policy management, and account support that defines our personalized service. At Chubb, craftsmanship and service excellence are our core values. Elevate your career with us and become part of a team dedicated to delivering best-in-class client experiences. Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally. At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

Responsibilities

Deliver exceptional service and ensure strict compliance with regulatory standards in handling BOR requests and inquiries from agents and brokers regarding Chubb personal lines policies.
Apply advanced knowledge of personal lines insurance and Chubb products to process special change endorsements, policy rewrites, cancellations, pre-renewals, and manual rewrites with accuracy.
Efficiently and professionally resolve agent inquiries, demonstrating technical proficiency, ownership, and timeliness.
Analyze complex information to make informed decisions and solve problems, ensuring a superior experience for all stakeholders.
Navigate and integrate multiple systems and applications to research, analyze, and resolve agent requests and inquiries.
Deliver exceptional customer service to internal and external business partners, utilizing functional expertise to address complex client needs.
Maintain high productivity, service, and quality standards within a dynamic environment by applying best practices and technical knowledge.
Collaborate with team members and business partners, providing guidance and sharing expertise.
Lead and contribute to process improvement initiatives to drive operational efficiency and service quality.
Serve as a subject matter expert for complex policy changes and escalated agent inquiries, offering technical guidance and support.
Act as a liaison between underwriting, Operations, and other departments to resolve complex cases, ensuring swift and coordinated solutions through technical leadership.
Flexibility to work any shift between 8am and 6pm EST, Monday through Friday.