Accounts Receivable & Customer Service Representative

Woodrow Corporation•Springfield, OH

About The Position

We are looking for a unique professional: someone who loves keeping the books balanced but understands that behind every invoice is a human relationship. As our AR & Customer Service Representative, you will be the voice of the company for our clients, ensuring that payments are processed accurately and inquiries are handled with grace and efficiency.

Requirements

The Experience: 3+ years in Accounts Receivable, Billing, or a heavy-volume Customer Service role.
The Mindset: You view collections as a customer service task, not a confrontation.
Technical Chops: Proficiency in Excel (v-lookups are your friend) and experience with accounting software.
Communication: Exceptional verbal and written skills. You can explain a complex billing error clearly and kindly.
Detail Obsession: You’re the type of person who notices a missing decimal point from a mile away.

Responsibilities

Billing & Collections: Generate and distribute accurate invoices; monitor aging reports and perform proactive outreach on overdue accounts.
Payment Processing: Post daily deposits (ACH, Check, Credit Card) and reconcile any discrepancies.
Customer Advocacy: Act as the primary point of contact for billing questions, account updates, and general service inquiries via phone and email.
Problem Solving: Investigate and resolve customer complaints or pricing disputes with a focus on "win-win" outcomes.
Data Integrity: Maintain clean, up-to-date customer records in our ERP/Accounting Software: Microsoft Dynamics 365: Business Central