Broista - Norco, CA

Dutch Bros • Norco, CA

7d • Onsite

About The Position

Broistas are the foundation of Dutch Bros Coffee's culture, upholding the fundamental philosophy of 'love all, serve all.' This role involves engaging with customers, educating them about the menu and specials, and embodying the company's culture, which emphasizes relationships over just beverages. The core values of speed, quality, and service are paramount, ensuring customers receive exactly what they ordered. Broistas are expected to be positive, reliable, and helpful to their teammates.

Requirements

• Adhere to all company policies and procedures as laid out in the Mafia Manifesto and Employee Handbook.
• Be on time.
• Ensure you have reliable transportation and can be on time for scheduled shifts and mandatory meetings.
• Obtain and maintain a Food Handler Permit or Certification as required by state or local regulations.
• Complete, pass, and maintain trainings, certifications, and knowledge tests.
• English proficiency (written, oral, and verbal) is required.
• Mental math skills may be required.
• Ability to stand, walk or be in movement during working hours, which can be up to 10 hours in a shift.
• Possible stooping, kneeling, or crawling.
• Ability to push, pull, lift, or carry up to 65 lbs.
• Occasional ascending or descending on ladders or ramps.
• Frequent, continual, intermittent flexing, or rotation of the wrist(s) and spine.

Nice To Haves

• Other language fluency is highly valued.

Responsibilities

• Greet and thank each customer with a smile and provide them with their moment of special.
• Help customers learn about the menu, different products, and current specials.
• Ensure customers get exactly what they ordered.
• Show up to work on time and ready to go.
• Communicate availability needs and follow proper call out procedures.
• Be prepared to support as needed.
• Be generous through the window.
• Participate in the tip pool after completing and passing Broista training.

Benefits

• 8 hours of paid volunteer time per year.
• Support for physical and mental health through Employee Assistance Program and Employee Resource Groups.
• Up to $5,250 per year towards professional development through the Education Benefit Program after one year of employment.
• Dutch Bros swag.
• Free drinks.
• Training program.
• 401(k) matching up to 4% of contribution upon eligibility.
• Participation in the tip pool.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed