Broadcast and Streaming Intern

The Florida Panthers • Sunrise, FL

1d • Hybrid

About The Position

The 2026-27 Broadcast & Streaming Intern will support the Communications team in delivering a quality fan experience on PanthersPlus.TV, the Florida Panthers' direct-to-consumer streaming service. The intern will serve as the first point of contact for subscribers, managing customer support communications and engaging with fans in a professional and consistent manner. The role is most active on game nights, during which the intern will monitor the platform throughout live broadcasts, manage real-time fan outreach, and assist in resolving issues as they arise. Beyond game nights, the intern will track subscription and platform data and report on the state of the service, working closely with Panthers personnel and ViewLift, the partner that powers PanthersPlus. This position provides valuable professional experience in live streaming operations, customer experience, and broadcast technology within a professional sports environment.

Requirements

• Excellent written and verbal communication skills with a professional, customer-first approach
• Strong organization and attention to detail in a fast-paced, live environment
• Comfortable learning streaming platforms, support tools, and reporting workflows
• Proficiency with Microsoft Office Suite
• Reliable high-speed internet for remote game-night coverage, and reliable transportation for home games when requested
• Must be available for at least 75% of all Florida Panthers games, including preseason and the first round of the Playoffs, as well as weekends, evenings, and holidays as needed

Nice To Haves

• Current college or post-graduate student in Communications, Marketing, Hospitality, or Digital Media preferred but not required

Responsibilities

• Manage the PanthersPlus.TV customer support inbox, responding to subscribers professionally and escalating technical issues to ViewLift as needed
• Monitor the platform during live games, handling real-time subscriber outreach and technical issues as they arise
• Track and organize subscription and platform data, including support volume and recurring feedback
• Deliver weekly reports on platform performance, ongoing issues, and tickets raised
• Participate in weekly meetings with Panthers personnel and ViewLift to review performance and align on priorities

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed