Broadband Technician I

TDS•Ruidoso, NM

2d•Onsite

About The Position

As a Broadband Technician I, you will perform basic installations, disconnects and service changes for residential and business customers. These services include, but are not limited to, video service, HSD Services, and home phone service and installation. This role performs basic troubleshooting from the tap to the customer’s electronic devices (TV, DVD, Modem etc.). This position will assist with installing, splicing, repairing and maintaining aerial, buried, and/or underground fiber optic and copper cable. Due to in-field support and on-call requirements, the individual selected for this position will be required to reside within a 60-minute driving distance from the Ruidoso, New Mexico warehouse located at: 117 Vision Drive, Ruidoso, NM The anticipated schedule for this role will be Tuesday through Saturday, 8am-5pm with an on-call rotation required. Know someone who would be a great fit for this role? This position is eligible for a $1,000 referral bonus! (Payout terms apply) This position can be hired at either a Broadband Technician I (Requisition ID #2026- 29739 ) , Broadband Technician II (Requisition ID #2026- 29740 ), or Broadband Technician III (Requisition ID #2026- 29741) level depending on the skills and qualifications of the candidate. Different job postings exist for each of these positions. Please reference each job posting for the minimum qualifications required for each role and submit an application for each level that you are both interested and qualified for.

Requirements

Must have and maintain a valid driver’s license
Must follow the TDS attendance guidelines in order to meet TDS’s business needs including but not limited to our obligations to our customers and to our customers’ needs.
Requires being available for on-call/standby responsibilities and may require occasional travel.
Must be willing to work overtime as needed.
Upon hire, must successfully pass all components of the Safety Course curriculum.
Ability to maintain DOT (Department of Transportation) requirements in relation to operating vehicles with a combined GVRW (Gross Vehicle Weight Rating) of >10,000 lbs.
Reliable and responsible, with a strong work ethic dedicated to a team.
Practical knowledge/experience with computer applications.
Familiarity with company products and services.
Proven organizational skills and ability to multi-task.
Demonstrated customer service and sales skills, as well as effective communications skills (verbal and written) for interaction with internal and external customers.
Ability to work in a fast-paced, dynamic work environment.
Successful completion of the SCTE Broadband Premise Install test within the first 3 months of employment.

Nice To Haves

Upon hire, must successfully complete customer-specific requirements, which may include a background check administered by the customer.

Responsibilities

Perform connects (new connects and reconnects), disconnects (requested and non-pays), upgrades, downgrades, and relocates; install additional outlets and install or remove equipment (i.e. converters).
Perform basic installation of all necessary cable wiring (interior and exterior) and hardware from the tap to the customer’s equipment for reception of cable and other company services that are offered for single and multi-family. This may include burial of underground Broadband facilities utilizing different methods of placement, including excavation or hand digging for the placement of drop facilities to customer premise, streets and right of way and placement of conduit to customer premise, in streets and the right of ways as well as pulling of hardline into conduits after placement of conduits. Position may also be responsible for placement of conduit structure in new subdivision joint trench construction projects
Perform all work as necessary to conform to quality control guidelines (includes compliance with requirements outlined in applicable regulations such as: OSHA, FCC, NEC and NESC)
Perform connects (new connects and reconnects), disconnects (requested and non-pays), upgrades, downgrades, relocates, install additional outlets, and install or remove equipment (i.e. converters)
Assure proper signal levels and picture quality on all television sets, and clean the premises of all debris and material after installation is complete
Monitor and record system, drop, and in-house leakage; properly record all required information on work orders, surveys, referrals, etc
Promote cable, internet, and other company services; educate customer on proper use of the service, including how to add additional services, channel lineups, proper equipment usage, and other services that are available.
Clean, maintain, stock, and secure assigned vehicle and equipment.
Perform other duties as requested by supervisor.