Broadband Technician I

Astound Broadband • Austin, TX

1d • Onsite

About The Position

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. They also provide dependable fiber infrastructure and internet solutions for businesses, helping organizations thrive. Astound continuously evolves its offerings to meet the dynamic needs of its customers, delivering reliable connectivity and groundbreaking digital experiences. The company invests in its people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities they serve. The Broadband Technician I performs residential installs and disconnects (data, video, phone) on customer premises according to organizational standards and specs. This role involves providing a positive customer experience by ensuring correct RF and signal levels, maintaining communication with leadership and dispatch for productive routes, providing customer education on new/existing products and services, and operating a company vehicle safely.

Requirements

• High school diploma or equivalent
• 0 (Entry Level) experience
• Maintain satisfactory driving record and have a valid driver's license
• Knowledge of Ladder; Hand or Power Tools
• Customer Service
• Communication (verbal, written)
• Basic Computer Skills
• Aptitude to learn to skills
• Problem solving
• Time Management
• Teamwork
• Working alone

Responsibilities

• Performs residential installs and disconnects (data, video, phone) on customer premises according to organizational standards and specs
• Provide a positive customer experience by ensuring/recording correct RF and signal levels within specifications before completion, thereby reducing the possibility of repeat phone calls and truck rolls due to errors
• Maintain appropriate levels of communication with leadership and dispatch, ensuring a highly productive route while sustaining performance metrics, safety and time management
• Provide customer education in the form of subject-matter expertise, focusing on both new/existing products and services, along with potential upsell opportunities on products and services that may increase customer satisfaction
• Operate company vehicle in safe and responsible manner
• Other duties as assigned

Benefits

• 401k retirement plan, with employer match
• Insurance options including: medical, dental, vision, life and STD insurance
• Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
• Floating Holiday: 40 hours per year
• Paid Holidays: 7 days per year
• Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
• Tuition reimbursement program
• Employee discount program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees