Broadband Technician I

Astound Broadband•Arlington, MA

1d•$22 - $24•Onsite

About The Position

Perform Residential install, service/repair, and disconnects (data, video, phone) on customer premises according to organizational standards and specs. Provide a positive customer experience by ensuring/recording correct RF and signal levels within specifications before completion, thereby reducing the possibility of repeat phone calls and truck rolls due to errors. Maintain appropriate levels of communication with leadership and dispatch, ensuring a highly productive route while sustaining performance metrics, safety and time management. Provide customer education in the form of subject-matter expertise, focusing on both new/existing products and services, along with potential upsell opportunities on products and services that may increase customer satisfaction. Operate company vehicle in safe and responsible manner. Other duties as assigned.

Requirements

High school diploma or equivalent
Ability to work outdoors in varying weather conditions.
6+ months of satisfactory metrics OR 1+ years external telecommunications technician
Maintain satisfactory driving record and have a valid driver's license
Knowledge of Ladder; Hand or Power Tools
Customer Service
Communication (verbal, written)
Basic Computer Skills
Aptitude to learn to skills
Problem solving
Time Management
Teamwork
Working alone
Ability to lift and carry up to 75 lbs
Work performed in both climate‑controlled and non‑climate‑controlled environments, with potential exposure to heat, cold, dust, damp conditions, uneven surfaces, heights, and moving vehicles
Prolonged standing, walking, sitting, and driving required
Ability to safely climb and work from ladders for extended periods of time
Frequent reaching, pushing, pulling, climbing stairs and ladders, and using hands above and below shoulder level
Ability to bend, twist, kneel, squat, crawl, and maintain various body positions and perform fine motor tasks, forceful gripping, and limited keyboarding

Responsibilities

Perform Residential install, service/repair, and disconnects (data, video, phone) on customer premises according to organizational standards and specs
Provide a positive customer experience by ensuring/recording correct RF and signal levels within specifications before completion, thereby reducing the possibility of repeat phone calls and truck rolls due to errors
Maintain appropriate levels of communication with leadership and dispatch, ensuring a highly productive route while sustaining performance metrics, safety and time management
Provide customer education in the form of subject-matter expertise, focusing on both new/existing products and services, along with potential upsell opportunities on products and services that may increase customer satisfaction
Operate company vehicle in safe and responsible manner
Other duties as assigned