Broadband Technician I - NANA Net - Ambler, AK

NANA Regional Corporation•Ambler, AK

10d•Onsite

About The Position

The Broadband Technician will perform installation, maintenance, and repair of fiber optic cables and service drops, installation, maintenance and repair of customer access equipment, as well as splicing and testing fiber optic cables. Operating in a safe and proper manner as set forth in company policy and without constant direct supervision. This role also includes general upkeep of village property and equipment, ensuring reliable internet service delivery to customers.

Requirements

High school diploma or equivalent.
Strong customer service and communication skills.

Nice To Haves

Experience with fiber optic installation, splicing, and troubleshooting preferred.
Familiarity with aerial cable installation and safety protocols preferred.
Ability to operate and maintain specialized equipment, including 4-wheelers and snowmobiles.
A valid driver’s license and acceptable driving record for the past three (3) years to be eligible under company vehicle insurance policy preferred.

Responsibilities

Install and terminate fiber optic cables, including aerial service drops.
Respond to service orders and trouble tickets for new installations, troubles, upgrades, removals or changes to customer’s residential or commercial broadband services.
Install ONT’s, fiber jacks, fiber jumpers, terminals, pedestals, splitters, protectors, modems/routers and other hardware and equipment associated with providing fiber broadband services.
Perform splicing and testing of fiber optic cables.
Diagnose and resolve connectivity issues in the field, utilizing test equipment and meters such as; OTDR’s, light source and power meter, Wi-Fi signal testers, etc.
Perform regular inspections and maintenance of aerial fiber infrastructure.
Maintain splicing equipment and tools.
Document splicing activities and updates to system maps.
Conduct general property upkeep, including shoveling snow, weed whacking, and cleaning.
Perform routine office maintenance and/or repairs on equipment (such as; battery plants and generators, alarms, air filters and general fluid levels) and follow procedures for maintaining site logs and records.
Perform safety inspections to ensure compliance with standards.
Ensure company inventory is maintained and reported for items utilized by technicians.
Operate and maintain 4-wheelers and snowmobiles.
Climb wooden poles to install and maintain aerial fiber connections.
Respond to requests for locates of underground fiber optic cables and mark cable routes.
Work closely with customers to ensure quality service and support.
Use company computer programs as required.
Adhere to safety standards and industry best practices.
Perform all other duties and responsibilities as assigned.
Must be able and willing to work on call during nights, weekends, and holidays.
Must be able to perform other duties as assigned.