Broadband Technician (Copper) - $1,500 Sign On Bonus

AFL•Seattle, WA

About The Position

AFL/ITC Service Group is hiring a Broadband Technician (Copper) to perform broadband installation, service, and maintenance work in the field. Technicians complete dispatched service orders, trouble tickets, and project work involving customer internet and telephone service, copper and fiber facilities, wiring, network equipment, and service verification. The role requires working effectively with customers and coworkers while also performing independently in the field with little supervision. Technicians must provide their own vehicle and tools.

Requirements

Ability to work cooperatively with others and independently in the field with little supervision.
Must have a personal vehicle and tools.
Ability to communicate effectively and professionally with customers.
Ability to read mainframe/cross-connect/control-point layouts and run jumpers.
Ability to read and follow dispatched job instructions, trouble tickets, project prints, throw and sequence sheets, and associated record-update requirements.
Computer skills and ability to use Android mobile-device applications.
Basic knowledge of electricity and xDSL installation.
Experience with telephone service, VOIP or copper as appropriate.
Experience with routers and home networking.
Ability to use required test sets and interpret test results.
Knowledge of coaxial cable sizes and types and installation of connectors.
Knowledge of fiber and copper facilities.
Knowledge of telephony color codes and ability to identify assigned cable pairs.
Technical understanding of loss, attenuation, and tiling.
Working knowledge of a workforce management system, including the Mobile Tech Portal and associated task-clearing codes.
Ability to comply with ladder safety, pole climbing, OSHA safety requirements, and work-zone requirements.

Responsibilities

Complete dispatched jobs, service orders, trouble tickets, and project work according to instructions and required record updates.
Install, configure, and repair customer internet and telephone services, including xDSL, VOIP, and copper service as appropriate.
Run jumpers and connect fiber optic jumpers and drops, including aerial, buried, and plenum drops.
Install or reuse coaxial and CAT 5 wiring; install aerial drops, internet hubs, routers, ONTs, and power supplies.
Perform station installation and repair involving Cat 3, Cat 5e, Cat6, RJ11, RJ45 jacks, drops, and NIDs.
Splice fiber drop connectors and, when required, place wires between walls or bury CAT5/coax up to 50 feet.
Use test equipment, interpret results, and verify service.
Educate customers about internet access and assist with customer-owned computer configuration.
Follow ladder, pole-climbing, OSHA, and work-zone safety requirements; ensure temporary fiber drops do not create public safety hazards.
Use the workforce management system, including the Mobile Tech Portal and associated task-clearing codes.
Work in attics or crawl spaces when required.