Broadband Installation Technician

ON TRAC COMMUNICATIONS•Lenoir City, TN

1d•Onsite

About The Position

On Trac Communications is a privately held company that provides end to end labor solutions for the Fiber Broadband Industry, including design and engineering services, aerial and underground construction, in-home fulfillment installations, and 24/7 service and maintenance. The company's client coverage area is nationwide, partnering with municipalities, cooperatives, cities, and private ISPs. They emphasize quality, urgency, image, customer experience, and safety through local community partnerships, fostering a collaborative and respectful work environment. On Trac Communications offers competitive wages, benefits, training, and a supportive environment for career growth. The Broadband Installation Technician connects telecommunication services in customers’ homes and offices, testing and troubleshooting equipment to ensure proper connection of televisions, computers, and wireless devices, while maintaining organized cables. This role requires punctuality, proactive communication, preparedness, and providing respectful, patient, and thorough explanations of services to ensure a best-in-class customer experience. The position offers competitive pay, steady work, and excellent benefits, providing an opportunity to learn about the latest advances in fiber optic broadband.

Requirements

High school diploma or equivalent required
Strong computer, network, and electronics skills and knowledge
Ability to utilize applications on a tablet device
Excellent communication skills are required; ability to clearly, professionally, and effectively communicate technical information to a diverse audience
Strong customer service orientation
Positive, solutions-oriented attitude with strong analytical, and problem-solving skills
Ability to organize and prioritize tasks to completion in a fast-paced environment while ensuring meticulous attention to detail and accuracy
Current valid driver’s license and ability to remain insurable under the vehicle liability policy
The selection process includes a comprehensive background investigation
This is a safety-sensitive position and employees in this position are subject to Controlled Dangerous Substance (CDS) and Alcohol testing

Nice To Haves

1+ year of previous broadband installation experience preferred
Ability to work some evenings and/or weekends preferred

Responsibilities

Install telecommunication services in customers’ homes and offices; test and troubleshoot equipment and connections to ensure working properly
Thoroughly and patiently provide education to customers on the services installed and answer all customer questions prior to leaving the premises
Arrive on time for scheduled appointments, and communicate with customers proactively to advise when you will arrive and ensure they will be onsite
Utilize test equipment to ensure signal strength and connection
Process work orders prior to heading out, ensuring you have all necessary equipment and tools
Review work orders and work performed prior to leaving the premises to ensure work is complete and of the highest quality
Clean and maintain the interior and exterior of company vehicles, communicating any performance or maintenance issues to the Manager and Fleet Director
Adhere to driving and and safety laws and company policies at all times
Other projects or duties as assigned