Bridging Families Supervisor (Avery Campus)

Crossnore • Boone, NC

9d • Hybrid

About The Position

As the Bridging Families Supervisor, you will play a critical role in shaping the lives of children and families within the child welfare system. You’ll oversee the daily operations of the Bridging Families program, ensuring compliance with state and federal regulations, as well as accreditation standards. You’ll empower Bridge Parents to provide a safe, nurturing, and structured environment for children, helping them thrive. This position directly impacts the success of family reunifications and out-of-home placements while supporting a therapeutic approach to care. As a Bridging Families Supervisor, you will be responsible for implementing program goals and performance metrics, ensuring the effectiveness of the Bridging Families program. You’ll lead staff, ensuring they are trained, supported, and compliant with all necessary policies. The work you do will provide hope and stability for children while maintaining the high standards of Crossnore Communities for Children.

Requirements

• Master’s degree in a human services or related field from an accredited college or university and a minimum of one year supervised clinical experience working with children and families; OR Bachelor’s degree in a human services field and two years’ experience with the current population; or a Bachelor’s degree in a non-human services field and four years’ experience with the current population.
• Minimum of two years’ experience in working with children and families, preferably in a mental health or child welfare setting.
• Proficiency in Microsoft and Google applications required.
• Strong interpersonal, communication, and organizational skills, including superior customer service.
• Ability to establish and maintain positive working relationships with staff, community collaborators, and clients.
• Excellent time management skills, with the ability to handle multiple tasks and adapt to change quickly.
• Discretion in handling confidential matters, especially in crisis situations.
• Ability to work with diverse populations, including youth from various cultural, racial, and socio-economic backgrounds.
• Valid Driver’s License and willingness to travel to job-related locations.

Nice To Haves

• 2+ years of supervisory experience preferred
• Experience supervising foster care, Bridging Families or group care living program staff strongly preferred
• Strong supervisory skills with the ability to hold both self and staff accountable.
• Ability to give constructive feedback and coach staff in areas of strength and improvement.
• General knowledge of state child welfare and mental health systems; familiarity with COA, CARF, and JACHO accreditation processes a plus.
• Passionate about serving youth and families and dedicated to supporting the staff who serve them.
• Strategic thinker with strong problem-solving skills, capable of motivating and inspiring staff.
• Flexibility, creativity, and willingness to make and learn from mistakes.

Responsibilities

• Oversee and coordinate the daily operations of the Bridging Families program.
• Implement program goals and performance metrics, ensuring the program meets all expectations.
• Develop and lead in-service training, ensuring staff adhere to clinical and Sanctuary Model standards.
• Maintain and review logs, medical files, and reports related to residents, ensuring accuracy and compliance.
• Manage and monitor all budgets, including groceries and special activities for residents.
• Develop routines and manage the day-to-day functioning of Bridge Homes, ensuring cleanliness and upkeep.
• Train Bridge Parents on trauma-informed care and resident management skills, utilizing Trust-Based Relational Intervention (TBRI) and other therapeutic models.
• Collaborate with the Human Resources Office to interview, hire, and supervise staff, providing feedback and conducting performance evaluations.
• Hold staff accountable for meeting program requirements, providing necessary training, and ensuring compliance with policies.
• Assist in managing cases, ensuring proper documentation and coordination of services for each resident.
• Facilitate treatment team meetings and participate in program planning and evaluations.
• Coordinate transportation for students and assist in maintaining proper documentation for court appearances and discharge planning.

Benefits

• Health/Dental/Vision Insurance - $ 0 copay for mental health visits with our health insurance
• Life, Short-Term Disability, and Long-Term Disability plans
• Critical Illness and Accident coverage options
• Flexible Spending Plan
• 401k with employer match (up to 6%)
• Paid Parental Leave - Based on Tenure
• Ongoing Training
• 20 Days PTO
• 11 Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level